[Hiring] Appointment Setter @HFBAC

Role Description

You love talking to people, you are warm and consultative on the phone, and you get genuine satisfaction from booking a quality conversation - not just filling a calendar. This role is for you.

This is a permanent part-time Appointment Setter role, working fully from home in Cape Town. You will respond to warm inbound leads - people who have already expressed interest in the product - and convert that initial interest into a booked, kept appointment. This is not a closing role. You are not selling the product. You are having a genuine, friendly conversation with a curious UK homeowner, qualifying their interest, handling light questions, and securing a time for them to speak with our full-time sales person.

You will work 20 to 25 hours per week in shifts agreed in advance within our UK customer hours window. Saturday mornings are included on a rota basis.

What You Will Do

• Call warm inbound leads who have already asked to find out more about our water conditioning products
• Have consultative, natural conversations - listen well, answer basic questions, build genuine interest
• Qualify leads and book quality appointments for our full-time sales person
• Update Pipedrive CRM with accurate call notes after every call
• Work to a daily call volume target and a weekly appointments booked target
• Flag any no-shows or rescheduling needs quickly so the sales pipeline stays clean

Working Pattern

• 20 to 25 hours per week - shifts agreed flexibly in advance
• Working window: Monday to Sunday, 9am to 11pm South Africa (&am to 9pm UK)
• Minimum 4 hours per shift
• Saturday mornings included on a rota basis - typically 1 weekend in 3
• Fully remote - work from home in Cape Town

The Money

• Base salary: ZAR 7,000 per month for 25 hours per week

Qualifications

• Proven outbound calling experience - appointment setting, lead qualification, telesales, or customer service with a calling component
• A warm, natural telephone manner - you put people at ease quickly and people enjoy talking to you
• Excellent spoken English - clear, professional, and confident with UK customers
• The ability to handle light objections without pressure - you guide conversations, you do not push them
• Strong listening skills - you qualify interest properly rather than just filling slots
• Reliability - you show up for your agreed shifts and your CRM notes are clean and accurate
• Availability for Saturday mornings on a rota
• Reliable home internet and a quiet, professional workspace in Cape Town
• The legal right to work in South Africa

Ideal Background

• Appointment setting, lead generation, insurance or financial services call centre, telecoms customer service, or any role where your day involved high-volume outbound calling and booking quality conversations.

Desirable

• Experience calling UK customers
• Pipedrive or similar CRM experience
• Background in sustainability, energy, or home improvement sectors
• Track record of consistently hitting appointment booking targets

What Will Not Work

• Preference for face-to-face over phone-based work
• Inability to commit reliably to agreed shift patterns
• Unavailability on Saturday mornings
• A pushy or high-pressure sales style - this role requires warmth and patience, not pressure
• Unreliable internet or a noisy home environment

Why This Role

• Respond to people who have already asked to hear from you - no cold calling
• Flexible part-time hours that work around your life
• A product you can be genuinely proud of - sustainable, proven and good for homeowners
• Full training and ongoing support from day one
• Be part of a small, growing Cape Town team with a UK company that is scaling fast

Training and Onboarding

• Pre-start: Self-directed onboarding pack including product knowledge, call scripts, and CRM walkthrough
• Week 1: Live virtual onboarding with the Managing Director and full-time team member
• Month 1: Coached ramp-up with regular performance reviews and call quality feedback

How to Apply

Apply via the link below on LinkedIn. We are hiring for this role now. Applications reviewed on a rolling basis - do not wait. Recruitment managed by HFBAC Talent Partners on behalf of Halcyan Water Conditioners Ltd. Halcyan is an equal opportunities employer.