Appointment Setter @HFBAC
Customer Service
Salary base salary: za..
Remote Location
Job Type part-time
Posted 2d ago

[Hiring] Appointment Setter @HFBAC

2d ago - HFBAC is hiring a remote Appointment Setter. πŸ’Έ Salary: base salary: zar 7,000 per month for 25 hours πŸ“Location: South Africa

Role Description

You love talking to people, you are warm and consultative on the phone, and you get genuine satisfaction from booking a quality conversation - not just filling a calendar. This role is for you.

This is a permanent part-time Appointment Setter role, working fully from home in Cape Town. You will respond to warm inbound leads - people who have already expressed interest in the product - and convert that initial interest into a booked, kept appointment. This is not a closing role. You are not selling the product. You are having a genuine, friendly conversation with a curious UK homeowner, qualifying their interest, handling light questions, and securing a time for them to speak with our full-time sales person.

You will work 20 to 25 hours per week in shifts agreed in advance within our UK customer hours window. Saturday mornings are included on a rota basis.

What You Will Do

  • Call warm inbound leads who have already asked to find out more about our water conditioning products
  • Have consultative, natural conversations - listen well, answer basic questions, build genuine interest
  • Qualify leads and book quality appointments for our full-time sales person
  • Update Pipedrive CRM with accurate call notes after every call
  • Work to a daily call volume target and a weekly appointments booked target
  • Flag any no-shows or rescheduling needs quickly so the sales pipeline stays clean

Working Pattern

  • 20 to 25 hours per week - shifts agreed flexibly in advance
  • Working window: Monday to Sunday, 9am to 11pm South Africa (&am to 9pm UK)
  • Minimum 4 hours per shift
  • Saturday mornings included on a rota basis - typically 1 weekend in 3
  • Fully remote - work from home in Cape Town

The Money

  • Base salary: ZAR 7,000 per month for 25 hours per week

Qualifications

  • Proven outbound calling experience - appointment setting, lead qualification, telesales, or customer service with a calling component
  • A warm, natural telephone manner - you put people at ease quickly and people enjoy talking to you
  • Excellent spoken English - clear, professional, and confident with UK customers
  • The ability to handle light objections without pressure - you guide conversations, you do not push them
  • Strong listening skills - you qualify interest properly rather than just filling slots
  • Reliability - you show up for your agreed shifts and your CRM notes are clean and accurate
  • Availability for Saturday mornings on a rota
  • Reliable home internet and a quiet, professional workspace in Cape Town
  • The legal right to work in South Africa

Ideal Background

  • Appointment setting, lead generation, insurance or financial services call centre, telecoms customer service, or any role where your day involved high-volume outbound calling and booking quality conversations.

Desirable

  • Experience calling UK customers
  • Pipedrive or similar CRM experience
  • Background in sustainability, energy, or home improvement sectors
  • Track record of consistently hitting appointment booking targets

What Will Not Work

  • Preference for face-to-face over phone-based work
  • Inability to commit reliably to agreed shift patterns
  • Unavailability on Saturday mornings
  • A pushy or high-pressure sales style - this role requires warmth and patience, not pressure
  • Unreliable internet or a noisy home environment

Why This Role

  • Respond to people who have already asked to hear from you - no cold calling
  • Flexible part-time hours that work around your life
  • A product you can be genuinely proud of - sustainable, proven and good for homeowners
  • Full training and ongoing support from day one
  • Be part of a small, growing Cape Town team with a UK company that is scaling fast

Training and Onboarding

  • Pre-start: Self-directed onboarding pack including product knowledge, call scripts, and CRM walkthrough
  • Week 1: Live virtual onboarding with the Managing Director and full-time team member
  • Month 1: Coached ramp-up with regular performance reviews and call quality feedback

How to Apply

Apply via the link below on LinkedIn. We are hiring for this role now. Applications reviewed on a rolling basis - do not wait. Recruitment managed by HFBAC Talent Partners on behalf of Halcyan Water Conditioners Ltd. Halcyan is an equal opportunities employer.

Before You Apply
️
remote Be aware of the location restriction for this remote position: South Africa
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Appointment Setter @HFBAC
Customer Service
Salary base salary: za..
Remote Location
Job Type part-time
Posted 2d ago
Apply for this position
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remote Be aware of the location restriction for this remote position: South Africa
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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