[Hiring] Application Support Associate @JLL

Role Description

As an Application Support Associate at JLL, you will be responsible for:

• User Administration
  • Configure/update/termination of users
  • Semiannual audit of users
• End User/System Support
  • Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
  • Follow up on all negative CSAT responses to understand concern and implement corrective measures
• Data Configuration
  • Configure new (or remove) assignments in the Yardi system
  • Add / remove custom tables as business requirements dictate
  • Test new modules and periodic system upgrades
  • Understand data integration flow from / to Yardi and other JLL applications to solve end user issues
• Support Business Reporting Requirements
  • Create and configure custom account trees/charts of accounts
  • Provide support for our annual SOC I and/or II audits with outside auditors
  • Create and configure custom reports
  • Troubleshoot end user report issues
  • Coordinate with other teams when applicable
• Support JLL Application software
  • Yardi Voyager 7s
  • Yardi Retail Manager
  • Yardi Advanced Budget and Forecast Manager
  • Yardi Multi Family
  • InvoiceER
  • Qlicksense
  • Proactis
  • Other applications as required by our global team

Qualifications

• A bachelor’s degree from an accredited institution
• 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
• Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
• Experience in financial software platforms, ERP systems, or previous work in finance/accounting
• Fluency in English (speaking / writing) REQUIRED
• Sound knowledge of Microsoft products suite, including Word, Excel, Outlook

Requirements

• Individuals must be self-starter, organized and able to work with minimal supervision
• Ability to work effectively in a team-orientated environment
• We're seeking a self-motivated professional who thrives working independently while also valuing collaboration within our close-knit team environment.
• The ideal candidate appreciates both autonomy and mutual support, contributing to a culture where team members actively help one another succeed.
• Working hours may rotate between US (Pacific) and UK Business hours

Benefits

• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.