[Hiring] Application Representative @Equity Residential

Role Description

This role involves monitoring and processing daily workload in the applications system.

• Quickly and accurately process all applications for prospective residents.
• Offer exceptional customer service to onsite teams by addressing concerns promptly, clearly communicating, and following up.
• Act as a trusted guide for all applicants, answering questions and navigating them smoothly and swiftly through the application process via phone, email, and other mediums.
• Follow all internal and legal processes to provide applicants with alternative approval solutions (as appropriate).
• Utilize fraud detection resources to ensure applicant legitimacy and make informed approval/denial decisions.
• Proactively maintain knowledge of policies, procedures/principles, and screening system application.
• Maintain a thorough understanding of changes in laws for assigned markets to ensure compliant application processes.
• Partner with the Assistant Operations Manager and regional property management leaders to identify trends, issues, or areas of concern related to application processes and procedures; recommend process improvements, as appropriate.
• Demonstrate initiative by readily taking on additional duties and participating in assigned special projects.

Qualifications

• A high school diploma or equivalent is required.
• A college degree or some college coursework is preferred.
• One or more years of professional work experience in underwriting, real estate or property management is required.
• Knowledge of basic application processing with the ability to identify potential fraud.
• Excellent customer service and communication skills required.
• Experience in computer work including proficiency in keyboarding and navigating in a windows environment.
• Should demonstrate excellent verbal communication skills and excellent follow through.
• Acting with a high level of confidentiality and discretion regarding customer applications and company information is required.

Requirements

• Salary: $20.00- $21.00/ Hour
• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Working Environment

• This position is 100% remote (work from home) in the following locations: Arizona, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Texas, Virginia, Washington, and Washington DC.
• Candidates located in California would need to relocate to another EQR market for this opportunity.

Benefits

• Physical Wellbeing: Medical, dental, and vision care.
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits.
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation.
• Community Wellbeing: Paid Community Service Hours.
• Career Wellbeing: Leadership Development.

Equity Values

At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success.

• By focusing on inclusion, these differences are harnessed to create value — in ideas, business practices, relationships, and employee engagement.
• As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.
• All aspects of the employment process are merit-based.
• Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment.