[Hiring] Applicant Call Representative @Internet Brands

Role Description

The role will assist claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.

Responsibilities

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process: website, internal, and order management systems.
• Demonstrate empathy, compassion, and patience.
• Maintain confidentiality of sensitive information.
• Meet productivity and quality goals.
• Use of call management software to answer calls, adhere to specified schedule, and breaks.

Qualifications

• Previous experience in a call center environment.
• Customer service oriented with demonstrated ability to show empathy.
• Excellent written and verbal communication skills.
• Must be patient and inclined to help others.
• Must be detail oriented.
• Ability to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS, Internet, and associated software.
• BILINGUAL - English/Spanish a plus.

Requirements

• Compensation range: $14.50 - $18.00 per hour, with the opportunity to earn a performance-based bonus up to $750/Month.
• Onsite: Brooklyn Park, MN - pays $18/hr.
• Remote hiring areas: Non-MN pays $14.50/hr.
• Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas.
• Terms: Full-Time. This is an hourly, non-exempt position.
• Hours of Operation: Monday through Friday 8:00am – 6:00pm CST.

Benefits

• Health insurance options (medical, dental, and vision coverage).
• Flexible spending accounts (FSA) for medical and dependent care.
• Short-term and long-term disability insurance.
• Life and AD&D insurance.
• 401(k) retirement savings plan with a company match.
• Paid time off (PTO) and paid holidays.
• Commuter benefits.
• Access to Employee Assistance Program (EAP) and well-being coaching services.
• Voluntary benefits such as home, auto, and pet insurance, and discounted legal and financial services.