[Hiring] APD Claims Adjuster @Reserv

Role Description

We are seeking highly organized and customer-focused Commercial Auto Claims Adjusters to join our team in support of rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto ride share exposures including driver and third-party incidents unique to the rideshare ecosystem. You’ll interact directly with rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims.

This role is ideal for someone experienced in the rideshare who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams.

Qualifications

• Highly motivated and growth-oriented.
• Experience in commercial auto ride share claims a plus.
• Passionate claim professional who cares about the customer and their experience.
• Empathetic and exercises patience towards everyone you interact with.
• Sense of urgency at all times.
• Creative in finding resolutions that are in the insured’s best interest.
• Enjoys conflict as a conversational opportunity.
• Curious and wants to know the whole story for prompt resolution.
• Anti-status quo; takes action to improve processes.
• Communicative.
• Has a sense of humor.

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Minimum of 3 years of experience concentrated in Ride Share APD claims adjusting, ideally with:
  • First-party comp & collision.
  • Third-party property damage and bodily injury.
  • Total loss and liability investigations.
• Experience with Ride Share (or TNC/Livery) is required.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Commercial experience preferred.
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness to travel for client and claims needs.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.