[Hiring] Alliance Relocation Services Coordinator @Sirva

Role Description

The Alliance Relocation Services Coordinator is responsible for facilitating 3rd party services between SIRVA Move Management, Relocation Services, Agents, and Vendors. The Coordinator gathers pertinent customer information, enters and manages order and service data in the system, and resolves conflicts due to service failures. Additionally, this role researches and sources new independent contractors based on service line or geographic location to partner with Alliance Relocation Services.

Functions and Responsibilities

• 30% - 3rd Party Services:
  • Facilitates all steps in the order life cycle for 3rd party services provided via SIRVA Move Management, Relocation Services, and Agents.
  • Communicates with high level executive corporate transferees (move management, carriers, and booking agents) to confirm orders and set clear expectations for service dates and service items; gathers street and email addresses, phone numbers, and any other pertinent information.
  • Enters order specifications into the custom SIRVA software program from initial quote through customer invoicing; specifications include, but are not limited to service type, scheduled date and time, pricing, and special notes or instructions.
  • Assigns appropriate vendor per service order by referencing contracts and rate tables.
  • Provides proactive recommendations of potential service failure or cost avoidance.
  • Dispatches domestic/international 3rd party orders.
  • Completes financial audits of revenue and payables upon completion of delivery.
• 30% - Vendor Management:
  • Researches potential vendors across various markets for both service type and geographic growth.
  • Prepares required documentation for new vendor setup and maintains contract repository.
  • Facilitates annual vendor recertification and compliance.
  • Monitors and provides recommendations to management on vendor quality scores.
  • Clarifies any pertinent information required to ensure a successful service to all customer types.
• 25% - Conflict Resolution:
  • Responds promptly and accurately to a variety of inquiries via phone, email, and messages. These inquiries could come from Movers/Corporate Customers/Transferees/Carriers/Drivers/or SIRVA Associates.
  • Acts as the first point of contact for escalations, determines resolution for service failures.
  • Provides necessary documents to initiate the process of a service claim.
• 10% - Training:
  • Provides vendor and customer training on SIRVA systems including but not limited to mobile/in-office platforms.
  • Provides recommendations for process improvement and enhancements.
• 5% - Other Duties:
  • Performs all other duties as assigned by management or needed to support business operations.

Qualifications

• A minimum of two (2) years in a fast-paced environment.
• Two-year associate degree is useful but not required.
• Moving/relocation company experience would be helpful.
• Ability to work as part of a team.
• Ability to work flexible hours and weekends.
• Ability to work in either an office setting or from home depending on business requirements.
• Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor.
• Problem solving ability with attention to detail.
• Proficient PC skills and ability to learn new software.
• Fluent in Outlook, Word, and Excel with strong data entry skills.
• Ability to prioritize workload.

Requirements

• High school degree or equivalent.
• At least two years of advanced education in a business field.
• Associates degree or business diploma required (or equivalent experience).

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan, and more.
• Benefits are based on employment status and may not be available for temporary or part-time employees.