[Hiring] AI Voice Support Specialist @Ylopo

Role Description

The AI Voice Support Specialist plays a crucial role in managing AI Voice submissions, interacting with clients to gather information, configuring AI Voice setups, and providing live product support. Responsibilities include:

• Supporting clients on AI Voice accurately and timely
• Configuring AI Voice on client’s behalf
• Communicating with clients via Zoom video, text, call, and/or email as needed to ensure a positive experience
• Serving as Subject Matter Expert for AI Voice product
• Meeting all KPIs, including setup time and AI Voice accounts sent live
• Maintaining satisfactory standards of training and undertaking such training and development as reasonably required by the company
• Guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed

Qualifications

• Previous experience in a support, training, customer service, or sales role
• Professional manner, positive demeanor, trustworthy character
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about the various processes required for different account changes
• Understanding of real estate and the real estate profession a plus, but not necessary

Requirements

• Processor should be 2 GHz and above, Intel Core 5/7 or equal is highly required
• MUST have the latest Operating System
• RAM should be at least 16 GB with 100 GB free disk space
• MUST have a backup computer with the same specs as the main device
• A headset with noise cancelling feature is a must
• At least 20 Mbps & up wired connection for main ISP
• Backup internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB sticks allowed)
• Backup power source

Benefits

• A commitment to personal development
• Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company
• Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts
• Team building events, team lunches/happy hours, and other company-wide events
• A supportive, caring environment dedicated to continuous learning and growth