[Hiring] AI Voice Support Specialist @Ylopo
AI Voice Support Specialist @Ylopo
Customer Service
Salary php 40,000 per ..
Remote Location
Employment Type full-time
Posted YDay

[Hiring] AI Voice Support Specialist @Ylopo

YDay - Ylopo is hiring a remote AI Voice Support Specialist. πŸ’Έ Salary: php 40,000 per month πŸ“Location: PST (UTC-8)

Role Description

The AI Voice Support Specialist plays a crucial role in managing AI Voice submissions, interacting with clients to gather information, configuring AI Voice setups, and providing live product support. Responsibilities include:

  • Supporting clients on AI Voice accurately and timely
  • Configuring AI Voice on client’s behalf
  • Communicating with clients via Zoom video, text, call, and/or email as needed to ensure a positive experience
  • Serving as Subject Matter Expert for AI Voice product
  • Meeting all KPIs, including setup time and AI Voice accounts sent live
  • Maintaining satisfactory standards of training and undertaking such training and development as reasonably required by the company
  • Guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed

Qualifications

  • Previous experience in a support, training, customer service, or sales role
  • Professional manner, positive demeanor, trustworthy character
  • Consistent work habits and strong work ethic
  • Strong organizational skills and attention to detail
  • Ability to multitask and work independently toward deadlines
  • Strong written and verbal communication skills, ability to work well in a small group setting
  • Ability to take the initiative and see projects and tasks through to completion
  • Ability to understand and convey detailed information about the various processes required for different account changes
  • Understanding of real estate and the real estate profession a plus, but not necessary

Requirements

  • Processor should be 2 GHz and above, Intel Core 5/7 or equal is highly required
  • MUST have the latest Operating System
  • RAM should be at least 16 GB with 100 GB free disk space
  • MUST have a backup computer with the same specs as the main device
  • A headset with noise cancelling feature is a must
  • At least 20 Mbps & up wired connection for main ISP
  • Backup internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB sticks allowed)
  • Backup power source

Benefits

  • A commitment to personal development
  • Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company
  • Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts
  • Team building events, team lunches/happy hours, and other company-wide events
  • A supportive, caring environment dedicated to continuous learning and growth
Before You Apply
️
remote Be aware of the location restriction for this remote position: PST (UTC-8)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
AI Voice Support Specialist @Ylopo
Customer Service
Salary php 40,000 per ..
Remote Location
Employment Type full-time
Posted YDay
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remote Be aware of the location restriction for this remote position: PST (UTC-8)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Sent Follow-Up βœ“
Interview Scheduled βœ“
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Offer Accepted βœ“
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