[Hiring] AI Developer @WorkMatePro

Role Description

We are looking for a Customer Service Representative (CSR) to provide professional and reliable support to customers across different industries. The ideal candidate has experience in customer service, sales, healthcare, insurance, administration, or similar fields and is comfortable communicating with customers through phone, email, and chat.

• Handle customer inquiries through phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, accounts, or customer concerns.
• Resolve customer issues professionally and escalate complex concerns when necessary.
• Assist with sales inquiries, product/service recommendations, and follow-ups.
• Process customer requests, documentation, appointments, orders, or account updates.
• Maintain accurate customer records and update information in CRM or internal systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to ensure customer concerns are properly addressed.
• Handle sensitive customer information with professionalism and confidentiality.
• Meet established customer service, productivity, and quality targets.

Qualifications

• At least 1 year of relevant customer service or client-facing experience preferred.
• Strong verbal and written English communication skills.
• Professional, patient, and customer-focused approach.
• Good problem-solving and decision-making skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Comfortable using CRM systems, Microsoft Office/Google Workspace, and other business software.
• Good attention to detail and documentation skills.
• Able to work independently while being a strong team player.
• Willingness to learn new systems, products, and processes.

Requirements

• Experience supporting US, Australian, or international clients (nice to have).
• Experience with CRM, ticketing, phone, or healthcare/insurance platforms (nice to have).
• Sales or upselling experience (nice to have).
• Experience working remotely or with international teams (nice to have).

Benefits

• NA

Company Description

WorkMatePro connects small to medium-sized businesses in Western Australia with a skilled pool of professionals in the Philippines. We support Australian companies by building reliable, full-time remote teams and managing recruitment, payroll, HR, and infrastructure—creating stable, long-term opportunities for talented professionals while allowing businesses to focus on growth.