[Hiring] Agent Onboarding Specialist @Virtual Rockstar

Role Description

This is a remote position. Virtual Rockstar is looking for a proactive, organized, and tech-savvy Agent Onboarding Specialist to join our client’s team. This role is perfect for someone who loves guiding others, thrives in a fast-paced environment, and takes pride in delivering an excellent onboarding experience.

You’ll be the first point of contact for new agents, walking them through setup, training, and compliance so they feel confident and supported from day one. Beyond onboarding, you’ll also help with training sessions, answering agent questions, and collaborating with the Agent Experience team to make sure every agent feels set up for success.

Responsibilities

• Onboarding:
  • Lead one-on-one virtual onboarding sessions with new agents.
  • Guide agents through enrollment and contracting, ensuring documentation is correct and complete.
  • Provide introductory training on CRM tools and systems.
  • Help agents navigate compliance, licensing, and account setup (emails, phone numbers, system access).
• Agent Support & Training:
  • Answer agent questions via email, chat, and phone with professionalism and care.
  • Host group training sessions on tools, updates, or compliance topics.
  • Collaborate with the Agent Experience team on projects and initiatives.
  • Jump in on other tasks to keep things running smoothly.

Qualifications

• Excellent English skills (both written and spoken) with a clear, professional accent.
• 2+ years in a client-facing role (customer service, onboarding, tech support, or VA work).
• Strong organizational skills—you can juggle multiple files and a busy calendar with ease.
• Tech-savvy and quick to learn new tools (experience with CRM and video conferencing is key).
• Reliable, punctual, and committed to delivering top-notch support.
• Customer-first mindset with patience, professionalism, and positivity.

Requirements

• Modern, reliable computer with webcam.
• High-speed internet (25 Mbps download / 10 Mbps upload minimum).
• Quiet, professional workspace.
• Quality noise-canceling headset.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.