[Hiring] Agent Changes @Elyon International

Role Description

Responsible for analyzing and processing agent change requests to ensure accuracy, completeness, and compliance. Collaborates with internal teams—including Service, Onboarding, Sales Consultants, Licensing, and Commissions—to ensure timely and accurate updates across all systems of record. Communicates changes to all relevant parties, follows up on incomplete requests, and provides support to team members as needed while maintaining professional and effective communication.

• 80% – Production / Customer Service: Review and process agent change requests, ensuring all required documentation is received. Obtain missing information as needed, update systems of record, and notify all impacted parties of approved changes.
• 15% – Relationship Management: Maintain effective working relationships with internal and external partners by addressing inquiries and resolving issues related to agent changes.
• 5% – Process Improvement: Participate in special projects and contribute to ongoing process improvement initiatives.

Qualifications

• Education: High school diploma or equivalent required.

Benefits

• Paid sick leave
• Medical/Dental (optional)
• 401 (k) Retirement Plan (optional)
• Employer Paid Life Insurance
• Employer Paid Short Term Disability
• Optional Life Insurance