[Hiring] After Hours Representative @Ascension

Role Description

This role involves communicating with patients, participants, and staff to accurately schedule patients for prescribed procedures and performing clerical and reception duties associated with patient registration.

• Gather necessary demographic, insurance, and clinical information from patients and enter it into the appropriate database.
• Seek appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre-certification/authorization.
• Provide counseling to patients, participants, or their representatives regarding pre-service requirements and instructions.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Requirements

• Experience with calls in a healthcare setting.
• Ability to navigate multiple systems in a remote environment.
• Experience with Genesys, Epic, Athena, Salesforce.
• Clinical experience.
• Medical Assistant strongly preferred.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage, and HSA/FSA options.
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance.
• Time to recharge: paid time off (PTO) and holidays.
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development, and online learning.
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Family support: parental leave, adoption assistance, and family benefits.
• Other benefits: optional legal and pet insurance, transportation savings, and more.

Why Join Our Team

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care, and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state, and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

E-Verify Statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.