[Hiring] After-Hours Dispatcher & Billing/Admin Support @Modern Mechanical Services

Role Description

Modern Mechanical Services and Modern Facility Services are a growing commercial HVAC, plumbing, and facility services company. We're looking for a dependable, detail-oriented person to be the after-hours point of contact for our customers and field teams — and to help keep our back-office running between calls. You'll handle emergency service requests when the office is closed, then support the team with customer service, work order management, and billing.

This is a fully remote position. We provide a company computer and a Microsoft Teams phone line — you supply a quiet workspace and reliable internet.

What You'll Do

• Answer after-hours emergency calls and emails, capture the details accurately, and dispatch or escalate each request to the right on-call manager or technician following our established process.
• Monitor shared customer service inboxes during your shift and respond to or route requests promptly.
• Manage work orders — open and close jobs, update status, attach documentation and photos, and keep records clean and current.
• Prep billing and, once trained, handle invoicing across our service platforms.
• Provide professional, calm, customer-first communication at all times.

Schedule

• Saturday & Sunday, 8:00 AM – 5:00 PM (primary) — roughly 8–9 hour days; Sunday hours vary depending on call volume.
• Occasional weeknight coverage as needed.
• Part-time, roughly 18–25 hours/week.

Requirements

• Microsoft Teams experience required (calls, chat, and collaboration).
• Strong written and verbal communication; comfortable being the company's voice after hours.
• Organized, reliable, and able to work independently with minimal supervision.
• Comfortable learning new software quickly.
• Service software experience (ServiceTrade, BlueFolder, or similar) is a plus.
• Prior dispatch, customer service, or office/billing experience preferred.