[Hiring] After Hours Coordinator @Safe at Home

Role Description

Safe at Home, a proud division of Kennedy Care, provides high-quality, professional nanny services throughout Southeast Michigan. We support individual families with ongoing, personalized care, and partner with organizations such as Michigan State University, University of Michigan, Ford Motor Company, and Bright Horizons to offer reliable backup child care services to their employees.

We’re currently seeking a compassionate and detail-oriented After Hours Coordinator to support our child care program. This fully remote, part-time position is perfect for someone who thrives in a flexible work environment and is passionate about helping families thrive.

As the After Hours Coordinator, you will serve as the main point of contact for our existing clients, managing shift scheduling and providing administrative support to ensure the smooth and successful operation of our program. You’ll play a key role in upholding Safe at Home’s mission of providing trusted, responsive care to children and their families.

• Highly attentive to incoming calls
• Ability to communicate effectively to staff and families
• Scheduling Shifts - handle all open shift requests
• Reach out to caregivers to ensure all shifts are scheduled
• Responding to caregivers and families via email, text and phone calls
• Management of caregivers on staff
• Resolve escalated client and caregiver issues
• Maintaining composure in difficult situations
• Responding to all shift requests in a timely manner
• Documentation
• Maintaining our fill rate
• Use of electronic software for timekeeping
• Complete assigned training and education as necessary

Qualifications

• Must be at least 18 years of age
• High School Diploma or equivalent
• Experience working with children in a professional setting
• Knowledge of computer skills
• Compassion for staff and families
• Customer service skills
• Support the administration team

Benefits

• Flexible schedule
• An office team that cares for employees and clients
• Ongoing training and support
• Generous PTO (paid time off) for all SAH employees
• Opportunities for advancement