[Hiring] Advisor-Implementation & Business Support @TDS Telecom

Role Description

As an Advisor – Implementation & Business Support, you will serve as the primary post-sale contact for small business customers, managing the end-to-end implementation of TDS service. You will coordinate new installations, upgrades, and services changes across supported products including:

• TDS Business Voice
• PON
• HFC
• DSL
• Static IP
• Wi-Fi Plus
• TDS TV
• Mobile
• ManagedIP Essentials
• Total Talk

You will oversee order progress, ensure accurate documentation in the CRM, communicate updates to customers, and collaborate with internal teams to complete implementations. You will also provide customer training and product support related to voice, data, and mobile services.

This position has a scheduled shift of Monday-Friday, 10:00am-7:00pm CST and the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Qualifications

• Associate’s degree or 2+ years professional work experience.
• 2+ years telecommunications, customer service, OR implementation experience.

Requirements

• Knowledge of customer premises equipment (CPE), including routers, PBX systems, handsets, set top boxes, and basic home wiring concepts.
• Understanding of fundamental data networking and IP concepts, including the use of static IP addressing.
• Familiarity with the Company’s products and service offerings.
• Strong interpersonal communication and customer engagement skills, with the ability to build and maintain effective working relationships.
• Ability to perform in a fast paced, rapidly changing environment.
• Working knowledge of Microsoft Office and internal systems, including SABRE, DESI, INAT, Salesforce, and CustomerLink.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
• TDS Service Discounts (for associates working 30 or more hours per week)
• Education Assistance (for associates working 30 or more hours per week)
• Paid Volunteer Time (for associates working 30 or more hours per week)

All associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.