[Hiring] Admissions Specialist @Monarch Staffing

Role Description

We are seeking an Admissions Specialist to join a dynamic Contact Center team, providing critical support to facilitate placements for patients across the nation. This role is vital in delivering exceptional service through phone, email, fax, and web platforms. You will work closely with hospitals, discharge planners, and internal teammates to ensure seamless coordination of care for both visiting and permanent dialysis placements.

Although this is primarily a remote position, candidates must be able to reliably commute to Malvern, PA for scheduled orientation/training days as well as the required monthly onsite attendance.

Shift Options

• Earliest shift: 8:00 AM – 4:30 PM (Monday–Friday)
• Latest shift: 9:30 AM – 6:00 PM (Monday–Friday)
• Some Saturdays may be required (Eastern Time)

Key Responsibilities

• Professionally respond to inbound calls, emails, and faxed referrals regarding treatment options
• Make outbound calls to hospitals to coordinate dialysis placement requests
• Utilize internal tools and CRM systems to track and facilitate placements
• Support the community during emergency events by coordinating placements and checking on patients and teammates
• Maintain data accuracy and update forms in internal databases
• Provide “Red Carpet” customer service to internal and external stakeholders
• Partner with field operations to strengthen relationships with doctors’ offices and hospitals
• Uphold HIPAA regulations and ensure the confidentiality of patient health information
• Collaborate with teammates across departments to improve placement processes and database accuracy

Qualifications

• High School diploma or equivalent required
• Minimum of 6 months of relevant experience
• Proficient in Microsoft Word and Outlook; basic Excel and Access skills
• Data entry speed of 25–40 keystrokes per minute
• Strong communication, time management, and organizational skills
• Ability to work under pressure with empathy and professionalism

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

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