[Hiring] Admissions Representative @BRYAN UNIVERSITY

Role Description

The Admissions Representative inspires and delivers unsurpassed levels of advisement to all prospective and new students at Bryan University. As a change agent for innovation in admissions and higher education, the Admissions Representative embraces continuous process improvement and leading-edge technologies designed to prepare students for success in their undergraduate certificates and degree programs. The Admissions Representative is a self-starter, solutions-oriented, and is energized and driven by providing prospective and new students with “best-in-class” advisement that enables students to realize their educational goals.

Key Responsibilities

• Deliver the highest level of service in every step of the student admissions life cycle and adhere to BU admissions performance standards.
• Evaluate prospective students’ academic goals and provide an overview of BU’s educational offerings during the interview process.
• Facilitate the applicants’ chosen educational pathway by guiding them through the admissions process.
• Maintain exceptional communication with prospective students, applicants, and enrolled students from the first contact to the first day of class.
• Resolve students’ questions and concerns throughout the enrollment process.
• Utilize outreach methods such as outbound calls, emails, and text messaging to provide proactive guidance and support.
• Effectively manage inbound calls using the call center management system.
• Partner with the Associate Dean to create and execute a plan to achieve or exceed monthly performance goals.
• Embrace professional development, training, and coaching opportunities.
• Utilize reports and tracking tools to assess individual progress against key performance indicators.
• Contribute to building a high level of team morale, trust, and mutual support within the team and department.
• Demonstrate and promote high ethical standards and adhere to all regulatory and compliance standards.
• Effectively prioritize and manage time to consistently achieve monthly goals.
• Set proper applicant expectations throughout the admissions process and promote effective communication between departments.
• Facilitate and contribute to strong, positive relationships within the team and interdepartmentally.
• Exhibit a positive attitude with all students, colleagues, and university departments.
• Embrace innovation and change in a fast-paced environment.
• Exhibit a well-developed sense of integrity and commitment to student satisfaction.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education, training, and experience in admissions/enrollment, consultative service, sales, or recruiting.
• Proven track record for consistently achieving results as an individual contributor.
• Proven track record of delivering excellent customer service.
• Demonstrates strong verbal and written communication skills.
• Proven track record for building and sustaining trusting relationships.
• Demonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfaction.
• Values higher education and BU’s mission to liberate the innate greatness in people/students.
• Demonstrates confidence and humility.
• Demonstrated proficiency in navigating through a PC and multiple software systems.
• Ability to work in a virtual environment using advanced software technology.
• Ability to sit for six to eight hours.
• Excellent interpersonal skills on both an individual and group basis.
• Effective problem resolution skills.
• Work effectively as a team member to ensure that departmental goals are met.
• Ability to prioritize work and perform well under pressure.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work at least 40 hours a week.
• Ability to lift up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• HSA
• Telemedicine
• An Award-Winning Wellness Program
• Tuition Assistant Program
• Short- and Long-Term Disability Options
• Life Insurance
• Employee Assistance Program
• 401K with Company Match
• Generous Paid Time Off
• Volunteer Paid Time Off
• 11 Paid Holidays
• An Empowering Company Culture
• Computer Equipment Provided
• Work from Home