[Hiring] Admissions Coordinator @Sandstone Care

Role Description

The Admissions Coordinator serves as a key member of our admissions team, supporting individuals and families seeking life-changing treatment. This role is responsible for managing professional referrals, engaging with clients, and guiding families through the admissions process. The Admissions Coordinator ensures a smooth transition into care, balancing client advocacy and operational efficiency in a fast-paced admissions environment.

Success in this role is measured by conversion rates, family experience, response times, and overall admissions performance. This position requires high-level communication, behavioral health expertise, and a data-driven approach to meet and exceed key performance indicators (KPIs).

• Client Engagement & Admissions Process
  • Serve as the first point of contact for individuals and families seeking care.
  • Build rapport, assess needs, and provide expert guidance through the admissions journey.
  • Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
  • Clearly communicate treatment options, financial details, and next steps to prospective clients.
• Professional Referral & Business Development Support
  • Collaborate with business development and outreach teams to manage incoming referrals.
  • Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups.
  • Act as a trusted resource for clinicians, providers, and community partners.
• Insurance Verification & Financial Coordination
  • Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
  • Work closely with billing and finance teams to streamline payment processes.
• Performance & Operational Excellence
  • Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
  • Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
  • Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.

Qualifications

• A bachelor's degree in marketing and/or behavioral health science is preferred.

Requirements

• 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
• Strong call center, client engagement, or healthcare sales experience.
• High-level communication, objection-handling, and relationship-building skills.
• Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
• Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
• Typing speed of 50+ WPM while engaging in client conversations.
• Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

Benefits

• A competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
• A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days.
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
• A collaborative and supportive community of therapists and team members: Fostering a positive work environment.