[Hiring] Admissions Advisor @MasterClass

Role Description

We're hiring an Admissions Advisor as a temporary, full-time employee to support our next enrollment cycle. You'll spend most of your day on the phone and in the inbox with applicants and admitted candidates — answering questions about the program experience, helping them weigh the value of enrolling, and guiding them from admission to enrollment ahead of cohort deadlines. You'll also support employer-sponsored enrollment: equipping candidates to make the case to their company and responding to inquiries from managers, HR, and L&D teams.

This is a high-volume, goal-driven role during our busiest enrollment windows. The ideal candidate is a natural on the phone — consultative, warm, and credible with senior professionals — and genuinely fluent in both AI and the business-education landscape.

What You Will Do

• Own a high volume of admissions calls — scheduled consultations and proactive outreach with applicants and admitted candidates.
• Answer questions about the curriculum, live sessions, AI Labs, in-person intensive, time commitment, and cohort experience.
• Help prospective enrollees evaluate the program's value: speak confidently and accurately to outcomes, program fees, and payment options.
• Position MasterClass Executive honestly against the alternatives candidates are weighing (executive education, MBA programs, certificates, and cohort-based courses).
• Guide admitted candidates from decision to enrollment with timely phone and email follow-up through each enrollment window.
• Identify and remove blockers before deadlines.
• Run point on employer-sponsorship communications: respond to sponsorship inquiries, provide candidates with materials to secure company support.
• Flag multi-enrollee company interest to our partnerships team.
• Manage your pipeline with clean notes and reliable follow-through; meet daily and weekly contact and response-time goals.
• Log the questions, objections, and sponsorship themes you hear and share them weekly with the admissions and marketing teams.
• Provide surge coverage during peak moments: post-webinar follow-up, enrollment-deadline outreach, and inbox support.

Qualifications

• 3+ years in admissions or enrollment advising, inside sales, account management, or another phone-forward consultative role.
• Experience in executive education, higher ed, edtech, or premium consumer experience is a plus.
• Genuinely energized by phone time: you listen first, handle objections without a hard sell.
• Comfortable with 20–30+ meaningful conversations a day.
• A strong writer who can run a high-volume inbox with responses that are crisp, warm, and never read like a template.
• Conversant in AI: you follow the space, use the tools yourself, and can speak credibly with senior professionals.
• Comfortable with ambiguity and able to navigate uncertainty.
• Fluent in the business-education landscape — executive education, online MBAs, certificates, and cohort-based programs.
• Organized and self-directed: strong CRM hygiene, pipeline discipline, and comfort being measured against clear goals.
• Adaptable in a fast-moving environment where call guides, offers, and priorities evolve week to week.
• Available across U.S. time zones, including some early-evening hours when candidates are most reachable.

Employment Details

• Temporary, full-time employment via our staffing partner TCW Global with an anticipated initial assignment of approximately one month.
• Employment is at will; nothing in this posting guarantees employment for any specific period or any extension of the assignment.
• Remote (U.S.).
• Temporary, Full-time, ~40 hours/week, nonexempt (overtime eligible).
• Pay: $28/hour base pay, plus eligibility for variable incentive pay.
• Estimated total on-target earnings of up to $12,000 monthly on target earnings, inclusive of base pay.
• Benefits: The selected candidate will be employed through our third-party staffing partner, TargetCW, and is not eligible for MasterClass employee benefits.