[Hiring] Administrative Assistant @Allcat Claims Service

Role Description

This position is for our subsidiary: Allcat Claims Service, LLC. We are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry-level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.

Key Responsibilities

• Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier
• Provide adjuster contact information and clearly explain next steps in the claims process
• Accurately document call attempts and customer interactions using provided templates and systems
• Handle a high volume of calls while maintaining professionalism and attention to detail
• Demonstrate empathy, patience, and strong communication skills when assisting customers
• Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays

Qualifications

• Strong customer service and communication skills
• Ability to demonstrate empathy, compassion, and professionalism in all interactions
• Comfortable working in a fast-paced, high-volume environment
• Basic computer proficiency and ability to follow documented processes
• Reliable internet connection and personal equipment (laptop and phone required)
• Ability to work a flexible, on-call schedule

Training

• Half-day virtual training provided
• One day of onsite training to ensure readiness and understanding of processes

Compensation

• $13/hour (overtime opportunities available)

Schedule

• Varying schedule, including on-call availability Monday–Sunday between 7:00 AM – 7:00 PM (including occasional holidays)

Location

• Remote (optional workspace available onsite if needed)

Additional Information

• This is a seasonal position based on business needs and weather-related claim volume