[Hiring] Administration Intake Unit @Manulife

Role Description

The Administration Agent – Scanned Document Processing is responsible for handling documents and images sent to the AWD system. The role ensures that Disability Claims Administration Agents can meet individual and team objectives in accordance with service level agreements.

• Process, review, and attach images to the correct claimant in Navigator
• Handle expense reimbursements as indicated on invoices
• Set up absence management solutions for various contracts
• Research unidentified images
• Return original documents upon request from case managers
• Process requests for image deletion, relocation, or retrieval
• Manage multiple tasks in a fast-paced environment
• Proactively report any concerns to management that need escalation
• Handle other tasks and functions assigned by the section lead
• Process emails from multiple team inboxes
• Enter data, including claim forms and payment system entries in Navigator

Qualifications

• Fully bilingual (French and English)
• Post-secondary education (college or university diploma required)
• Excellent attention to detail and accuracy (critical)
• Strong computer skills and experience with Adobe and Microsoft Office Suite, especially Word and Excel
• Strong oral and written communication skills

Requirements

• Ability to work independently and as part of a team
• Ability to thrive in a fast-paced environment
• Flexibility, adaptability, and ability to manage a high workload and conflicting deadlines
• Quick learner with analytical skills, proactivity, and initiative
• Ability to investigate, review, take ownership, and resolve discrepancies and issues
• Tact and diplomacy
• Excellent organizational, prioritization, and planning skills

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Fully Remote