[Hiring] Admin Support @Emapta

Role Description

Put your career in motion within the fast-evolving parking technology and urban mobility industry. As an Admin Support, you'll connect customer service, parking enforcement, data, and administration to keep operations running smoothly. Build international business support expertise, expand your digital capabilities, and take your global career further with Emapta without leaving the Philippines.

Qualifications

• More than 1 year of relevant experience in administration, customer service, business support, or a related role
• Strong English communication skills, both written and verbal
• Sound financial literacy and numerical skills
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Working knowledge of Excel data analysis and reporting, including pivot tables
• Ability to quickly learn and confidently navigate specialized software platforms used in day-to-day operations

Requirements

• Parking Enforcement
• Issue Parking Breach Notices (PBNs) remotely through the infringement management portal.
• Collate and consolidate PBNs and prepare them for printing and postage through the mail house.
• Respond to PBN appeals through the Payment & Appeals online portal or via email using approved response templates.
• Seek guidance on appropriate responses for appeals that fall outside standard templates.
• Refer overdue PBNs to debt collection and manage related enquiries.
• Customer Service
• Sort and categorize incoming emails across all brand channels for appropriate review and action.
• Respond to customer emails using approved response templates.
• Seek guidance on appropriate responses for enquiries that require non-standard solutions.
• Respond to customer calls for assistance requests outside the car park.
• Respond to live chat enquiries received through the parking website.
• Prepare and provide standard reports as required.
• Sales & Administrative Support
• Research potential sales leads and obtain relevant contact information.
• Record and maintain sales lead information in the online CRM.
• Provide administrative and data entry support as required.

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment