[Hiring] Accounts Specialist @Midwest Veterinary Supply, Inc.

Role Description

Midwest Veterinary Supply is seeking an Accounts Specialist for our MVSO (MyVetStoreOnline) online pharmacy platform. This position is fully remote and available for those in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

The MyVetStoreOnline Accounts Specialist is responsible for fostering and maintaining strong relationships with existing users to ensure their continued satisfaction and engagement with our services. Responsibilities include:

• Providing second-tier support to current users via phone, email, forms, and chat.
• Assisting with the development of new retention strategies and marketing opportunities.
• Supporting the MyVetStoreOnline Accounts team and collaborating across all departments.

Job Responsibilities

• Review reporting to set routine call schedule with current MyVetStoreOnline users.
• Provide second-tier support to both current users and onboarding accounts via phone, email, forms, and chat.
• Update account data, process requests, provide resolutions, assist with credit card processing setup, conduct training webinars, and troubleshoot roadblocks.
• Collaborate with the MyVetStoreOnline Accounts Lead and the MyVetStoreOnline Accounts Manager on retention strategies and marketing opportunities.
• Process online store closures following completion of retention efforts.
• Assist with training and coaching of new and current MyVetStoreOnline Engagement Associates.
• Document, effectively communicate, and work with the MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent (GED) is required.
• Minimum of one year of customer service or veterinary practice experience required.
• Production Animal experience preferred.
• Experience with sales retention desirable.
• Experience with Windows operating system.
• Experience with Microsoft Office, including Excel, Word, and Outlook.
• Ability to read, write and speak English.
• Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
• Solid customer service skills.
• Good written and verbal communication skills.
• Strong technical aptitude to quickly learn new software.
• Focus on continuous learning.
• Strong organizational skills and the ability to multitask.
• Ability to type 40+ WPM.
• Must be self-motivated and able to work both independently and as part of a team.

Requirements

• Attention to detail to assure accuracy.
• Regular interaction with people.
• Daily deadlines may result in a fast pace of work and stress related to a typical customer service problem resolution process.
• Continuous use of hands for writing and use of computer keyboard, working with a relevant volume of data to include alpha and numeric detail.
• Continuous use of a computer monitor requiring close and color vision.
• Frequent use of a telephone – listening and speaking.
• Ability to work at a desk throughout the day.

Benefits

• Competitive pay.
• Comprehensive benefits package including Medical, Dental and Vision insurance.
• Life and Accidental Death & Dismemberment (AD&D) insurance.
• Short- and Long-Term Disability insurance.
• 401k plan.
• Paid holidays.
• Paid Time Off (PTO).
• Business casual work environment.
• Weekly relaxed dress days and regular events like holiday contests, cookouts, and employee appreciation celebrations.