[Hiring] Accounts Receivable Specialist (Patient Reactivation & Lead Engagement) @Winning Assistants

Role Description

You will support a dental practice with a focus on patient engagement and revenue cycle management. This role combines Accounts Receivable (AR), patient reactivation, and lead engagement, with a strong emphasis on outbound calling and patient communication. The position requires someone who is confident on the phone, detail-oriented, and able to manage both collections and patient interactions efficiently.

Key Responsibilities

• Accounts Receivable (AR) management and collections
• Outbound calling to reactivate inactive patients
• Outbound calling to engage new leads
• Insurance verification
• Appointment setting and booking
• New patient appointment closing
• Administrative support as needed
• Patient history intake (based on workflow)
• Charting support
• Provide exceptional professional customer service during patient interactions
• Work with the video / camera turned on throughout the entire shift

Qualifications

• Strong English communication skills with clear pronunciation and neutral/low accent (critical for patient interaction)
• At least 1 year of hands-on experience with Accounts Receivable (AR) and collections
• At least 1 year of work experience in outbound calling (reactivation, leads, booking)
• Experience in insurance verification
• Background in dental or medical office workflows is preferred
• Professional and confident phone presence
• Strong customer service and patient facing experience
• Comfortable handling high-volume outbound calls (collections, reactivation, and lead engagement)
• Proactive and responsive communication
• Willing to participate in daily check-ins and supervision
• Consistent attendance and reliability

Requirements

• Clear and professional written and spoken English
• Relevant work experience
• Ability to submit NBI Clearance and/or Local Police Clearance (mandatory before onboarding)
• Availability to work with the video / camera turned on throughout the entire shift
• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 15 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance