[Hiring] Accounts & Customer Service Assistant @Staffstream

Role Description

Join a growing organization in the healthcare and clinical equipment industry, supporting hospitals, aged care providers, and healthcare professionals across Australia. This role sits within the accounts and operations team, focusing on day-to-day finance support and customer communication—ensuring financial records are accurate, payments are tracked, and clients are supported professionally.

You’ll play a key role in maintaining data accuracy, managing accounts receivable, and handling customer queries, contributing directly to the efficiency of financial operations. This is ideal for someone who is detail-oriented, process-driven, and confident handling both financial tasks and client communication.

How You’ll Make an Impact

• Process and manage accounts payable transactions, including:
  • Logging purchase orders
  • Matching invoices to purchase orders
• Perform daily bank reconciliations, matching payments to sales orders
• Identify and resolve discrepancies across accounts
• Manage accounts receivable and debt collection, including:
  • Following up overdue payments from NDIS and B2B clients
  • Maintaining professional communication during collections
• Maintain accurate and up-to-date financial records
• Manage customer service inboxes and respond to queries
• Support internal teams with administrative and finance-related tasks
• Liaise with stakeholders to resolve account or payment issues
• Ensure all data entry is accurate, timely, and compliant

Qualifications

• Based in the Philippines
• Background in accounting, bookkeeping, or finance-related roles (MANDATORY)
• Strong understanding of Australian accounting practices, including GST (MANDATORY)
• Proficient in Xero (MANDATORY)
• Strong attention to detail and high accuracy in data entry
• Confident handling accounts receivable and debt collection communication
• Strong written communication skills for client-facing interactions
• Can work independently in a remote setup

Requirements

• Experience with HubSpot or Cin7
• Experience handling NDIS-related billing or clients
• Experience working with Australian businesses or finance teams
• Strong organisational skills and ability to manage multiple systems
• Experience in healthcare or service-based industries

Benefits

• Full-Time | Monday to Friday | 6:00 AM – 3:00 PM PHT
• Remote work setup
• Open to PH-based applicants only
• Philippine-based employment only
• HMO with 1 free dependent
• Life Insurance
• Paid Leave Credits
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Work-from-home equipment provided
• All employment is fully compliant with Philippine taxes and government contributions.

How to Apply

To apply, please submit:

• Updated CV
• Short video recording explaining:
  • Your experience with Xero and Australian accounting
  • Your experience handling accounts receivable or debt collection