[Hiring] Account Support Associate @Pitney Bowes

Role Description

As a Account Support Associate at Pitney Bowes, you will interact with clients to resolve complex billing issues. A successful Account Support Associate is an excellent listener who can quickly identify and resolve pain points of high-value clients. You appreciate and value navigating client interactions with patience and in a friendly manner.

• Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat
• Collaborate with other departments to solve client issues
• Find root cause to prevent repeat issues
• Collect on accounts where appropriate
• Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate

Qualifications

• Strong analytical and organizational skills
• Highly organized with ability to multitask and manage change
• Demonstrated ability to manage your workday with little guidance
• Strong verbal and written communication skills for discussing topics with clients with great attention to detail
• Active listening skills to determine customer needs and a best course of action
• Ability to be patient and friendly with all types of customers
• Flexibility and adaptability to work in a fast-paced environment
• Familiarity with computers and telephone etiquette
• Ability to troubleshoot issues and provide clear and concise directions to customers
• High School diploma or equivalent
• A strong working knowledge of Customer Relationship Management (CRM) tools

Requirements

• Passionate about client success and see opportunities where others see challenges
• A forward thinker who acts with purposefulness and speed and is committed to championing new ideas, strategies or concepts, to ensure teams succeed

Benefits

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)