[Hiring] Account Specialist @BlueCross BlueShield of South Carolina

Role Description

Serves as team lead and is responsible for coordinating area processes/tasks to include the following:

• Distribution of work
• Logging access database
• Processing group changes
• Responding to inquiries
• Training new employees
• Preparing reports/books/contracts

This is a full-time position (40 hours per week), Monday through Friday, from 8:30 AM to 5:00 PM, based at 4101 Percival Road location in Columbia, SC. After completing the initial training (which may last up to 90 days), the role will be remote.

What You Will Do:

• Coordinates and ensures prompt processing of enrollment of new groups, renewals, changes, and cancellations of assigned groups under private business.
• Trains and motivates new employees.
• Assigns work and monitors work/workload of staff.
• Serves as team lead and expert on account administration.
• Coordinates with marketing, underwriting, claims, benefit files, and other areas to ensure relevant/appropriate group structure/status/benefits/billing.
• Prepares and issues contracts and benefit books.
• Drafts custom language as requested and coordinates with printing and graphics for finished products.
• Prepares and issues standard and custom id cards.
• Coordinates with marketing and data control to design custom cards.
• Responds to all inquiries and advises/resolves group and/or member problems.
• Prepares/maintains accurate group files.
• Coordinates/ensures prompt, accurate processing of the billing/payment processes.
• Prepares/submits area reports for management.

Qualifications

• Required Education: Associate's Degree
• Degree Equivalency: 2 years job related work experience
• Required Work Experience: 3 years of administrative/clerical support and/or customer service experience; 1 year of experience in a membership/billing/accounts area/role (may be concurrent with the above 3 years).
• Required Skills and Abilities:
  • Good judgment skills
  • Effective customer service and organizational skills
  • Demonstrated verbal and written communication skills
  • Demonstrated proficiency in spelling, punctuation, and grammar skills
  • Ability to persuade, negotiate, or influence others
  • Analytical or critical thinking skills
  • Ability to handle confidential or sensitive information with discretion
• Required Software and Other Tools: Microsoft Office

Requirements

• Preferred Skills and Abilities:
  • Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats
  • Knowledge of state and federal laws related to private business types of insurance
  • Knowledge of standard benefit structures

Benefits

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave – the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Incentive Plan
• Merit Plan
• Continuing education funds for additional certifications and certification renewal