[Hiring] Account Specialist @Attain Finance

Role Description

The Account Specialist plays a critical role in preventing delinquent accounts from escalating into higher-risk stages. By engaging customers early in their delinquency, this role protects Attain’s portfolio performance while strengthening customer trust. Specialists balance empathetic conversations with firm negotiation strategies, using tools such as deferrals, restructures, and repayment schedules to preserve customer relationships while reducing risk exposure.

• Contact customers to negotiate repayment plans and prevent progression to late stage.
• Assess customer circumstances and recommend appropriate solutions.
• Maintain accurate records of customer interactions in compliance with regulatory and company requirements.
• Escalate complex cases to Senior Account Specialists or Supervisors.

Hours of Operation (Eastern Time):

• Monday to Thursday: 8AM to 11PM
• Friday: 8AM to 8PM
• Saturday: 8AM to 4PM

Position: Remote - Based in Canada, with a preference for candidates in British Columbia, Alberta, Manitoba, or Saskatchewan.

Qualifications

• 1–2 years of collections, customer service, or financial services experience.
• An understanding of lines of credit and how billing cycles work.
• Ability to manage high call volumes while maintaining professionalism.
• Excellent oral and written communication skills.
• Ability to manage customer concerns, settle disputes, and resolve discrepancies.
• Willingness and desire to learn from the best in the industry.
• Ability to work in a quiet, private place in your home.
• Must be hardwired to your home modem using the provided ethernet cable.
• Flexibility to work full-time based on assigned shift, including rotational shifts.
• Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.
• Flexibility to work in a fast-paced, changing environment with tight deadlines.

Requirements

• Measures of Success:
• Delinquency cure rate.
• Promise-to-pay kept ratio.
• Compliance and call quality results.
• Job Type: Full Time
• Salary: $19.75 to $23.00 CAD + Ability to Earn Monthly Bonus
• The actual base hourly offered will be determined by various factors.

Company Description

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations.

• We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information.
• Policy to provide reasonable accommodation to qualified employees with protected disabilities.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training.