[Hiring] Account Specialist @Sonova AG

Role Description

The Account Specialist at Phonak supports the growth of hearing-care product sales by working closely with audiologists, clinics, and internal field representatives. This role blends customer service, sales support, and relationship management to help deliver high-quality hearing solutions while supporting business growth and customer success.

• Develop and maintain strong relationships with customers within the assigned territory
• Collaborate closely with field sales representatives and key account managers to support account growth
• Manage customer communications, follow up on action items, and maintain ongoing relationships with clinics and providers
• Coordinate sales meetings and support scheduling for field representatives within the region
• Address customer questions and challenges using a concierge-style customer service approach
• Ensure high-quality support by proactively following up with existing customers
• Document all customer interactions in Salesforce on a daily basis
• Educate customers on Phonak products and provide training when needed
• Support customers using the Phonak eStore, assist with ordering, and encourage digital engagement
• Assist with onboarding new accounts and providers within the territory
• Ensure compliance with all applicable laws, regulations, and company policies

Qualifications

• High School diploma or equivalent required
• Bachelor’s degree preferred
• 3+ years of experience in inside sales, outside sales, customer support, or medical device sales
• Strong relationship-building and customer service skills
• Excellent verbal and written communication abilities
• Strong organizational and time management skills with the ability to manage multiple accounts
• Proficient with Microsoft Office and CRM systems such as Salesforce
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Requirements

• Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

Benefits

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

Company Description

This role's pay range is between: $64K to $78K. This role is also commission eligible.