[Hiring] Account Representative @BCA Financial Services

Role Description

REMOTE POSITION - Actively Hiring ($17 per hour with monthly bonus opportunities)

LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE

Work with clients’ customers to address inquiries and concerns related to the customer’s account, improve collections on accounts through active communication, initiate appropriate action, and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client.

BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your hard work and performance, apply today!

Qualifications

• High school diploma or equivalent
• Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections
• Effective interpersonal and human relations skills
• Effective verbal and written communication skills
• Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction
• Basic Knowledge of medical terminology
• A proven track record of strong negotiation and trouble shooting skills
• A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns
• Above average critical thinking skills

Requirements

• Have a quiet and private workspace.
• High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload).
• Wi-Fi and hotspots are not supported.
• Must connect to modem via 50 ft. ethernet cable
• You must meet all the technical requirements prior to the first day of training.
• You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA.
• We will provide you with the equipment needed to be successful.

Benefits

• $17/HR with monthly bonus opportunities
• Monday through Friday schedule
• Medical, GAP, Dental, Vision, and Voluntary Life insurance
• 401k with a company match
• Paid time off and Paid holidays