[Hiring] Account Recovery Specialist @Reliant

Role Description

Reliant Capital Solutions is now hiring a remote Account Recovery Specialist for residents of Illinois.

Do you enjoy Uncapped Commission? Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect? Are you a problem solver and enjoy helping people overcome challenges? Are you self-motivated and driven to strive to meet performance goals? If you answered, “Yes” then we want YOU to join our team!

About This Role:

• Work schedule: Full Time; Monday – Friday, 8am to 5pm/10am to 7pm EST (two late nights required), with occasional Saturday morning hours
• Training schedule: 2 weeks; Monday – Friday 9:30am – 6pm EST
• Engage consumers and assist them with managing their delinquent accounts
• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times

Qualifications

• Must be at least 18 years old
• HS Diploma or GED required; College Degree a plus but not required
• Punctuality (Must have reliable attendance)
• 1+ years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Must attend full training schedule
• Ability to commit to working a full time schedule with weekends as assigned
• Coachable (Must have willingness to learn)
• Must have reliable transportation
• Strong verbal communication skills (ability to persuade and negotiate)
• Computer skills: document calls and navigate software packages, databases and the internet
• Ability to maintain confidentiality and high level of trustworthiness
• Ability to maintain professionalism within the work environment

Requirements

• Work from home requirements:
• We will provide you with the equipment needed to be successful
• You must live in CO, NC, NY, SC, TN, or VA
• Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
• High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training

Benefits

• Hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission!
• Benefits: Medical, Dental, Vision, Life and Disability insurance, 401K, Paid Vacation and Holidays
• Professional Growth: Reliant is committed to individual growth and advancement
• Full time work: (40 hours per week) schedule
• Paid Training: designed to set you up for success Day 1!
• Supportive team and collaborative culture