[Hiring] Account Management Support Specialist @Press Ganey

Role Description

The Account Management Support Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying, and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With expertise in Press Ganey software applications and business procedures, they are responsible for supporting Delivery Specialists in gathering client-specific requirements and product configuration. This role requires a client-centric focus to deliver prompt issue resolution, meet implementation timelines, target dates, and internal service level agreements.

• Work with Implementation team to address client data, surveying, and reporting requests
• Use software tools to configure, test, and validate all member experience products
• Responsible for client support throughout the implementation or ongoing support cycle
• Prioritize workload and manage timelines to meet client target dates for projects and implementations
• Serve as first level support to triage, troubleshoot, and find the right expert to quickly resolve client requests
• Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed
• Serve as first level support for QC efforts
• Support other department initiatives, as needed

Qualifications

• 1-2 years of relevant experience in information technology, health care, project management, or operations role
• Excellent written and verbal communication skills are required
• Working knowledge of technical concepts (such as software, databases, data imports, and APIs)
• Excellent analytical, organization, and problem-solving skills
• Strong attention to detail
• The ability to remain up-to-date with the latest software developments
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to handle stressful situations
• Knowledge of Health Plans and member experience is preferred

Education

• Bachelor’s degree in a related field is preferred but not required

Additional Information

• Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce.
• The expected hourly range for this position is $17.79 p/h to $26.92 p/h.
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.