[Hiring] Account Coordinator @Team Velocity

Role Description

As an Account Coordinator for the Customer Success Team, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You will work closely with Regional Account Directors (RADs), Production, and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.

This is a full-time, salaried, remote position. Employee must be located within the Continental U.S., EASTERN or CENTRAL TIME ZONE preferred, but all are welcome to apply who are able to support 8:30AM-5:30PM EST business hours.

Qualifications

• Understanding of integrated marketing strategies, including traditional and media.
• Ability to understand urgency of deadlines.
• Strive to meet or exceed expectations in all aspects of the role.
• Solid understanding of digital marketing.
• Understanding of the Automotive Dealership Industry (Tier 3), In-House Dealership Marketing, and/or Automotive Advertising/Agency is a plus.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies, and our proprietary technology platform, Apollo®.
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications.
• Participate in and document Client meeting discussions and conference calls.
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes.
• Assist with resolving Client questions and needs in a timely manner.
• Work to problem-solve production issues and errors; escalate issues, as needed.
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results.
• Update and maintain Clients’ Consumer Portal(s).
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers.
• Support Account Management team with additional tasks, as needed.
• Work ahead on client deliverables; what you know in advance, do in advance.

Additional Responsibilities

• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market.
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies.
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients.
• Continually seek ways to add value to the Client / Agency relationship.

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• A minimum of 0-2 years’ professional experience.
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience preferred.
• Proficient in Microsoft Office.
• Extremely organized, task and detail-oriented.
• Must be a critical thinker.
• Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner.
• Demonstrated ability to proactively take ownership of projects.
• Ability to establish priorities and objectives.
• Must be flexible in a fast-paced, ever-changing environment.
• Must maintain focus and constructive behavior under pressure.

Benefits

• Competitive compensation, starting at $48,000 annually.
• Participation in company benefit offerings including medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

Next Steps

If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

Company Description

Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction. Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.