[Hiring] Account Adjustment Specialist @Central Research

Role Description

Central Research is actively seeking an Account Adjustment Specialist to support our Federal Government contract in Hendersonville, TN. The Account Adjustment Specialist will:

• Review student loan balances and conduct account adjustments.
• Perform reconciliations and process payments.
• Ensure the customer’s loan balance is accurate.
• Provide tax reporting and monthly billing statements.
• Verify program eligibility and support all student loan servicing programs.
• Deliver superior quality customer service and meet quality assurance requirements.
• Adhere to all state and federal regulations.

Qualifications

• High School diploma required.
• 12 months experience in administrative support in the accounting, banking, lending, or student loan industry.
• 12 months computer experience in a business environment.
• Understanding of the basic principles of accounting.

Requirements

• Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C).
• Must NOT be in default on any Federal Student Loans or defaulted loans guaranteed by the federal government.
• Must be a US Citizen.
• Felonies or misdemeanors within the last 7 years could affect security clearance.
• Applicants with non-medical Collections exceeding $7,500 may have issues obtaining security clearance.
• Qualified applicants must reside within a 75-mile radius of Hendersonville, TN.
• Current CRI employees or employees of subcontractors are not eligible to apply at this time.

Preferred Requirements

• Bachelor's degree in accounting, Finance, or Business.
• 12 months of experience working on a student loan contract.
• 12 months of experience working in a Call Center.
• 12 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote).
• Experience reviewing contracts and application documents for completion and accuracy.
• 12 months of working in payment processing or performing accounting functions, balancing, and reconciling financials.

Minimum Requirements (Knowledge, Skills & Abilities)

• Work independently in a remote environment.
• Excellent communication skills, both written and verbal.
• Outstanding attendance and punctuality.
• Detail-oriented and capable of multitasking with excellent time management.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using customer support software and Microsoft Office Suite.
• Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers).
• Ability to adjust quickly to changing business needs.
• Must possess reliable high-speed internet using a hard-wired ethernet connection.
• Must possess reliable transportation to a CRI facility throughout the course of employment.
• To qualify, an applicant must pass an online customer service assessment test.

Benefits

• Account Adjustment Specialists earn $18.50 per hour.
• Employees earn $5.09 per hour paid (capped at 40 hours per week) in Health and Welfare.
• If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental, and vision premiums.

Training

• New hires will be trained to understand federal regulations and company policies.
• Training will cover the use of customer relationship tools for personalized interaction.
• Employees must be fully available to complete a remote paid training curriculum, which can extend up to 5-6 weeks.
• Training hours are 8am to 5pm (Central Time), Monday through Friday.
• After training, new hires will be assigned a 40-hour scheduled shift during operational hours.
• Contact Center hours of operation are Monday through Friday: 7am – 4pm or 8am – 5pm Central Time.

Essential Responsibilities & Job Duties

• Record transactions and adjustments by posting, monitoring, and verifying data and computerized records.
• Audit and review loan balance data, make account adjustments, process reconciliations, and payments.
• Conduct a variety of student loan balance reconciliations.
• Assist with processing Direct Loan Consolidations.
• Adhere to applicable policies and Federal and State regulations.
• Provide reporting on multiple program requirements.
• Access and gather data from multiple databases.
• Process on and off boarding of student loan transfers.
• Proper servicing of borrower accounts through processing and completion of internal requests via IDQ and e-mail requests.
• Ensure the highest levels of privacy and security to protect customers and business partners while providing exceptional customer service.
• Assist with borrower program concerns, operational requests, account adjustment needs, or compliance concerns.
• Obtain production and compliance goals.
• Report any compliance issues to leadership.
• Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations.
• Demonstrate reliability through attendance and promptness.

Equal Opportunity Employer

Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster can be found here .

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.

We are currently unable to consider applicants residing in California, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding.