988 WA Online Crisis Counselor I @Volunteers Of America Western Washington
Customer Service
Salary usd 25.31 - 27...
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 3d ago

[Hiring] 988 WA Online Crisis Counselor I @Volunteers Of America Western Washington

3d ago - Volunteers Of America Western Washington is hiring a remote 988 WA Online Crisis Counselor I. 💸 Salary: usd 25.31 - 27.97 per hour 📍Location: USA

Role Description

The primary responsibility of this full-time, hourly position is to respond to online chats and texts from 988/The National Suicide Prevention Lifeline. The Online Crisis Counselor provides non-judgmental, empathic crisis support using a crisis intervention model and, when necessary, suicide prevention techniques, to Visitors in self-defined crisis. This role also includes welcoming and coaching new counselors, offering ongoing support and consultation, and performing imminent risk assessments and mandated reporting in accordance with policy.

Principal Activities

  • Respond to incoming chats and texts, providing crisis intervention, suicide prevention, and brief supportive counseling to individuals in emotional distress or considering suicide.
  • Conduct safety assessments in line with agency policies, funding requirements, accreditation standards, and Lifeline Best Practices.
  • Manage client interactions to ensure the appropriate level of support is provided efficiently.
  • Initiate police intervention procedures if a Visitor is identified as at immediate risk of harm to themselves or others.
  • Adhere to applicable state and federal laws, including HIPAA confidentiality requirements and mandated reporting (e.g., CPS, APS referrals, Tarasoff Duty to Warn).
  • Collaborate with the crisis counselor team and Shift Leads on complex cases, ensuring a team-based decision-making process.
  • Consult with Shift Leads and Master's-level Crisis Shift Managers on compliance issues, including mandatory reporting, HIPAA, Tarasoff Duty to Warn, and imminent risk.
  • Use Microsoft Teams to communicate with remote staff and 988 Crisis Shift Leads.
  • Participate in staff meetings and training sessions focused on enhancing clinical skills and professional development.
  • Mentor and coach new staff to support their growth and integration into the team.
  • Contribute to an environment that focuses on ensuring integrity, respect, accountability, and trauma informed service.
  • Other duties as assigned.

Effect on End Results

  • Decrease the level of a Visitor’s crisis by engaging the Visitor and utilizing crisis intervention and de-escalation skills.
  • Reduce the risk for suicide by utilizing intervention techniques.
  • Respond to chats efficiently so Visitors are able to engage with an Online Crisis Counselor in the shortest amount of time possible.

Qualifications

  • Bachelor’s Degree in a social science/behavioral health or related field and one (1) year experience in a mental health or related position.
  • Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment.
  • Passing a typing test with a score of 35 WPM or higher.
  • Demonstrated respect for diversity.

Required Skills

  • Fluency in English (oral and written).
  • Courteous, empathic, and professional demeanor.
  • Proficiency in Motivational Interviewing and active listening.
  • Strong problem-solving and information-gathering skills.
  • Superior communication skills to convey information clearly and effectively.
  • Ability to multitask, including talking and typing simultaneously.
  • Respect for diversity and cultural competency.
  • Efficiency in documenting notes in electronic medical records.

Home Office Technology Requirements

  • High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof.
  • Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations.
  • No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery.

Benefits

  • Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours.
  • Competitive compensation.
  • Holidays: 8 paid per year + 2 paid floating holidays.
  • Medical, Dental, and Vision.
  • Health Savings Account (HSA).
  • Flexible Savings Account (FSA) medical & dependent care.
  • Free Employee Assistance program.
  • 403(b) Retirement Plan matching.
  • Professional Development opportunities.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.

Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
988 WA Online Crisis Counselor I @Volunteers Of America Western Washington
Customer Service
Salary usd 25.31 - 27...
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 3d ago
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Interview Completed
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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