988 Chat & Text Counselor @Didi Hirsch Brand
Customer Service
Salary $24.00 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type part-time
Posted 3wks ago

[Hiring] 988 Chat & Text Counselor @Didi Hirsch Brand

3wks ago - Didi Hirsch Brand is hiring a remote 988 Chat & Text Counselor. πŸ’Έ Salary: $24.00 per hour πŸ“Location: USA

Role Description

As a Chat & Text Counselor, you will provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services. Operating in a fully remote capacity with an option to work on-site, you will play a critical role in delivering compassionate and effective support during moments of crisis. This position emphasizes maintaining high-quality standards in all interactions to ensure help-seekers receive the best possible care and guidance. By actively listening, assessing needs, and providing appropriate resources, you will make a meaningful impact on individuals seeking assistance.

Primary Duties

  • Offers crisis-counseling services via chat and text.
  • Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.
  • Serves as a mandated reporter in cases of suspected abuse or neglect.
  • Is familiar with resources and providing information and referrals to visitors as appropriate.
  • Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.
  • Responds to concurrent interactions in alignment with 988 Lifeline standards; accepts overlapping interactions only when clinically appropriate.
  • Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
  • Assists in the training process of new counselors.
  • Participates in community outreach events such as resources tables and presentations about suicide prevention as needed.
  • Attends routinely scheduled meetings for the Suicide Prevention Center.

Qualifications

  • Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
  • Possess a high school Diploma or equivalent.
  • Be 18 years of age or older.
  • Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
  • Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
  • Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
  • Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
  • Be empathetic, flexible, and adaptable to varying situations.
  • Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.
  • Be reliable and able to adhere to schedules based upon program needs.
  • Complete yearly required continuing education trainings.
  • Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage.
  • Goal-oriented team player with strong experience working in large and complex systems.
  • A commitment to team objectives and Didi Hirsch philosophies.
  • Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Benefits

  • The pay for this position is $24.00 per hour with a $3.00 overnight differential.
  • The schedule is Thursday from 3:30am-7:30am and Saturday and Sunday from 11:00pm-7:30am PST, totaling 20 hours per week.
  • This role requires a three-week 40-hour per week training at the start of employment.
  • Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
988 Chat & Text Counselor @Didi Hirsch Brand
Customer Service
Salary $24.00 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type part-time
Posted 3wks ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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