[Hiring] 1st Party Debt Collection Specialist @Greystar

Role Description

The 1st Party Debt Collection Specialist role offers a competitive hourly wage and commission structure. This role is primarily responsible for collecting outstanding balances from residents, collaborating directly with Community Managers and their teams to ensure all documentation is accurate and complete, and ensuring compliance with all applicable laws and departmental policies/guidelines. Additionally, this role is tasked with achieving established daily, weekly, or monthly targets and actively working to resolve disputed accounts.

The commission structure provides significant earning potential based on performance. Successful Collection Specialists can earn substantial additional income by meeting or exceeding recovery percentage goals and budget quotas.

The standard work schedule for this role is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time.

Responsibilities

• Make 50-100 outbound calls daily to a portfolio of former residents with outstanding balances.
• Collect payments while meeting established budget quotas and recovery percentage goals in a fast-paced environment.
• Promptly respond to client inquiries, prioritizing urgency and ensuring accurate documentation of actions taken for efficient follow-up and resolution.
• Review and validate disputed charges on portfolio accounts, conducting thorough research to resolve inconsistencies and ensure accurate financial records.
• Maintain the accuracy of resident personal and confidential information (e.g., names, addresses, DOB, social security numbers).
• Ensure compliance with contract terms, company policies, and applicable state/federal laws.
• Address and resolve charge disputes from former residents, working efficiently to rectify issues and maintain positive client relationships.
• Prepare accurate documents, letters, and other communications for internal and external distribution.
• Collaborate with internal departments, teams, and communities to ensure smooth operations and effective resolution of issues.
• Complete projects, tasks, assignments, and other work unique to the department.
• Maintain accurate and timely reports on former resident accounts, ensuring alignment with departmental goals and objectives.

Qualifications

• 1 year minimum of experience in first-party debt collections, preferably within the property management industry, or a background in third-party debt collections, ideally in property management.
• Experience in call center environments, demonstrating strong communication and problem-solving skills.
• Familiarity with remote work settings, with a track record of success in work-from-home environments and demonstrated reliability and productivity.

Requirements

• Proficiency in word processing, spreadsheet, property management (Yardi or One Site), and database management programs.
• Ability to handle confidential and/or highly sensitive information within established guidelines or regulations.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
• Birthday off after 1 year of service; additional vacation accrued with tenure.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000.
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.