[Hiring] Vice President Compliance Auditing Services @Neumo

Role Description

We are seeking an experienced, strategic leader to serve as Vice President Compliance Auditing Services and help lead the next stage of growth for our business. This is a highly visible leadership role for someone who enjoys building strong teams, improving how organizations operate, developing leaders, strengthening customer relationships, and turning strategy into measurable results.

Working closely with the Revenue Compliance Divisions General Manager, the VP of Compliance Auditing will have broad responsibility for the performance and growth of the business. This leader will help shape strategy, allocate resources, strengthen operational discipline, develop talent, improve customer outcomes, and identify opportunities to grow revenue and expand our market presence.

The ideal candidate combines strategic thinking with the ability to execute. You know how to lead leaders, navigate complex organizations, make sound business decisions, and create an environment where talented people can do their best work.

What You'll Do

• Lead the vision, strategy, financial planning, and operational direction for the Line of Business.
• Provide executive leadership across delivery, customer success, growth, sales support, operations, product, and technology partnerships.
• Develop and execute strategies that drive sustainable revenue growth, profitability, and customer retention.
• Identify opportunities to expand relationships with existing customers and support the acquisition of new customers.
• Build scalable operating processes, performance metrics, and accountability structures that support continued growth.
• Develop, coach, and empower business unit leaders while creating clear ownership and accountability throughout the organization.
• Ensure resources are aligned with the company's highest strategic priorities and customer commitments.
• Partner with Product and Technology leaders to ensure our solutions and capabilities continue to evolve with customer and market needs.
• Evaluate opportunities to expand into new markets, products, and services.
• Strengthen the customer experience by ensuring consistent, high-quality delivery and proactive executive engagement.
• Establish meaningful KPIs and use data to identify risks, opportunities, and areas for improvement.
• Lead organizational change and transformation initiatives that improve scalability, efficiency, and performance.
• Develop and retain high-performing talent while identifying and addressing organizational capability gaps.
• Create a culture of collaboration, ownership, accountability, innovation, and continuous improvement.
• Represent the organization with customers, prospects, industry partners, government leaders, and other external stakeholders.
• Maintain clear and proactive communication with executive leadership regarding performance, opportunities, risks, and priorities.

What Success Looks Like

• Deliver sustainable revenue and profitability growth.
• Improve customer retention and expand relationships with existing customers.
• Establish clear performance metrics and accountability across the organization.
• Develop strong leaders who can independently own and operate their areas of the business.
• Build scalable processes and organizational structures that support future growth.
• Strengthen collaboration across Sales, Delivery, Product, Technology, and Customer Success.
• Attract, retain, and develop high-performing talent.
• Improve visibility into business performance, customer health, delivery risk, and growth opportunities.
• Develop and execute a clear, disciplined growth strategy.
• Build an engaged, high-energy organization where employees understand the strategy, know what is expected of them, and feel empowered to deliver results.

What We're Looking For

• 15+ years of progressive leadership experience in delivery, operations, professional services, government technology, or a related field.
• Significant experience leading senior managers, directors, and multidisciplinary teams.
• Demonstrated success managing a complex business with responsibility for financial and operational performance.
• Experience developing and executing growth and transformation strategies.
• Strong business and financial acumen with the ability to connect operational decisions to revenue, profitability, and long-term enterprise value.
• A track record of building high-performing teams and developing strong leaders.
• Experience establishing KPIs, operating rhythms, and accountability structures across an organization.
• Strong executive presence and the ability to build trusted relationships with customers, employees, executives, and external stakeholders.
• Excellent communication skills and the ability to simplify complex issues and drive alignment.
• The ability to balance strategic thinking with practical execution.
• Comfort operating in a fast-moving environment where priorities evolve and leaders are expected to make thoughtful decisions with incomplete information.

Preferred Experience

• Experience in one or more of the following areas would be especially valuable:
• State and local government
• GovTech
• Public finance or revenue administration
• Tax administration, compliance, licensing, or regulatory services
• SaaS or technology-enabled services
• Professional or managed services
• Selling and delivering solutions to public-sector customers
• Leading large-scale organizational or technology transformations

Education

• Bachelor's degree in Business Administration, Accounting, Finance, Public Administration, or a related discipline preferred.
• Equivalent executive-level experience will also be considered.

Leadership Style

• Thinks strategically but knows how to turn strategy into action.
• Leads through others by setting direction, developing leaders, and creating accountability.
• Builds trust through transparency, consistency, and strong communication.
• Is customer-focused and understands the importance of long-term relationships.
• Uses data to make decisions while recognizing when judgment and experience are required.
• Embraces change and helps teams navigate transformation with confidence.
• Challenges the status quo and looks continuously for better ways to serve customers and operate the business.
• Develops people and creates opportunities for talented employees to grow.
• Takes ownership of results and expects the same from the leadership team.

Why This Role Matters

This is an opportunity to influence much more than day-to-day delivery. The VP of Compliance Auditing will help determine how the business grows, how we serve our customers, how we develop our people, and how we build an organization capable of scaling for the future. For a leader who enjoys building businesses, developing teams, solving complex problems, and creating measurable impact, this role offers the opportunity to make a meaningful difference for both our organization and the communities our customers serve.