[Hiring] Senior Claims Compliance Professional @Humana

Role Description

Become a part of Compliance – Use your business knowledge to help analyze and develop policies, procedures and programs supporting our compliance initiatives. As a Senior Compliance Professional, you will perform oversight audits of our claims delegates to ensure compliance with current state/federal regulations, as well as Humana standards. You will serve as the primary point of contact for assigned claims’ delegates, auditing medical, mental health and vision claims and driving corrective actions through resolution to help keep Humana and our delegates audit ready.

• Develop and maintain key relationships by working with internal and external business partners to evaluate and maintain compliance.
• Efficiently track, report, and communicate all audit information to delegates and required internal departments.
• Prepare detailed audit reports and present findings to management and relevant stakeholders.
• Review and analyze the delegates’ policies and procedures as well as claims files (medical, mental health and vision) for accuracy, completeness and policy compliance.
• Validate coding, billing practices and documentation to ensure compliance with regulatory and legislative requirements.
• Issue corrective action plans as applicable and work with the assigned delegates until the issue has been resolved.
• Monitor implementation and follow up to ensure timely resolution and sustained compliance.
• Maintain detailed documentation of oversight activities, audit results and compliance status for internal and external reporting.
• Use data analysis tools and audit software to monitor trends and support quality assurance.
• Assist in special projects that promote department efficiency.
• Collaborate with claims processors and compliance teams to resolve issues and improve processes.
• Help develop and update delegated oversight policies, procedures and training materials.
• Support readiness for regulatory audits and accreditation surveys by ensuring delegates meet all applicable standards.

Qualifications

• Being knowledgeable in process improvement.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Ability to manage multiple or competing priorities and meet deadlines.
• Ability to perform work assignments without direction and exercise considerable latitude in determining objectives and approaches to assignments.
• Excellent communication skills, both oral and written, including the ability to present audit findings and influence delegates to resolve deficiencies.
• Ability to effectively represent Humana, with a high level of professionalism, when working with external delegates.

Requirements

• 2+ years of claims and/or audit experience.
• Knowledge/understanding of claims.
• Demonstrated proficiency in MS Word, Excel and PowerPoint.
• Knowledge/understanding of regulatory and legislative requirements including state and federal regulations and accreditation standards.
• Ability to travel up to 20% to site delegations.

Preferred skills

• Bachelor’s degree.
• Experience with delegation laws, regulations and accreditation requirements, such as CMS, NCQA and applicable state requirements.
• Claims experience.
• Auditing experience, including medical, mental health or vision claims.
• Working knowledge of coding standards (ICD, CPT and HCPCS) and the ability to validate coding, billing and documentation against regulatory requirements.
• Experience with audit methodology, such as sampling, root cause analysis and scorecards or dashboards.
• Experience using data analysis or audit tools to monitor trends and support quality assurance.
• Project coordination or management experience.
• Metrics and report development experience.
• Vendor management experience.
• Certifications such as CHC, CCEP, CPC, CIA or CFE.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Additional Information

• This role is fully remote within the US.
• For Applicants located in Louisville, KY/Indiana the workstyle is hybrid based on team rotation from the Waterside Building.
• This role will report to a Compliance Lead.
• This role will have travel-based oversight to site delegations.
• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps required; wireless, wired cable or DSL connection suggested.
• Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40.
• Pay Range: $86,300 - $118,700 per year.
• This job is eligible for a bonus incentive plan based on company and/or individual performance.