[Hiring] Operational Compliance Manager @Darwin Homes

Role Description

Darwin Homes is seeking an Operational Compliance Manager to lead operational compliance across our property management platform and serve as the primary operational liaison for legal and compliance matters. This is a hands-on role with substantial independent responsibility for assessing risk, establishing practical compliance systems, and ensuring operating practices align with applicable laws, regulations, policies, contractual obligations, and internal standards.

• Work directly across Darwin's operations, reviewing workflows, resident interactions, notices, transactions, system processes, documentation, complaints, disputes, and exceptions.
• Partner closely with Pagaya Legal and Compliance, internal legal support, outside counsel, and Darwin leadership.
• Exercise sound judgment about when legal review or specialized guidance is necessary.
• Build a consistent, documented operating environment in which material risks are proactively identified and appropriately escalated.
• Ensure teams understand the standards that apply to their work and can demonstrate that learning is reflected in daily practice.

Qualifications

• 5+ years of experience in property management compliance, operational compliance, risk, controls, audit, legal operations, or a related field.
• Strong knowledge of residential property management operations and applicable Fair Housing, landlord-tenant, habitability, accessibility/ADA, privacy, and eviction/notice requirements.
• Experience evaluating operational processes and conducting compliance monitoring, testing, investigations, audits, or similar reviews.
• Strong analytical skills with the ability to identify patterns, assess systemic risk, and translate requirements into practical operational controls.
• Demonstrated experience building or improving compliance programs, systems, standards, assessment criteria, and controls in an evolving operational environment.
• Experience designing and delivering practical training, selecting appropriate learning methods, and evaluating whether employees can apply requirements in their work.
• Experience collaborating directly with internal legal teams and outside counsel.
• Sound judgment and demonstrated ability to work independently, prioritize competing risks, and make recommendations within delegated authority.
• Strong, professional written and verbal communication skills.
• Demonstrated ability to collaborate across operational teams, Legal, Compliance, Product, Technology, and senior leadership.
• Bachelor's degree preferred.

Requirements

• Lead operational compliance across Darwin's property management lifecycle, including leasing, resident management, Housing Choice Voucher (HCV) programs, property operations, maintenance, notices, evictions, registrations, inspections, and HOA and local jurisdiction requirements.
• Develop a deep understanding of Darwin's workflows and assess whether actual operating practices align with applicable laws and regulations, company policies, contractual obligations, and Pagaya compliance standards.
• Develop and maintain compliance standards, operating procedures, review checklists, decision criteria, and escalation guidelines.
• Design and maintain a risk-based monitoring and testing program, including assessment criteria, review methods, sampling approaches, documentation standards, and thresholds for findings and escalation.
• Identify compliance gaps and determine whether individual issues represent isolated events or broader systemic risks.
• Lead root-cause analysis and partner with operational leaders to develop, implement, and validate corrective actions and preventative controls.
• Monitor complaints, disputes, violations, exceptions, litigation, and other indicators to identify emerging compliance and legal risks, trends, and systemic issues.
• Serve as Darwin’s primary operational liaison to Pagaya Legal and Compliance, internal legal support, and outside counsel.
• Partner with Operations, Product, and Technology to embed effective compliance controls into workflows, systems, and operating processes.
• Design and implement role-based training and learning methods, including onboarding, scenario-based learning, job aids, refresher training, and targeted coaching.
• Build and maintain practical systems for compliance intake, risk assessment, issue tracking, documentation, escalation, and resolution.
• Provide clear, timely reporting to Executive Leadership on material risks, findings, control effectiveness, overdue actions, and emerging concerns.

Benefits

• Accommodation: Darwin Homes, Inc & Adoor Property Management Inc is committed to providing reasonable accommodations for qualified individuals with disabilities.
• Equal opportunity employer: Darwin Homes, Inc & Adoor Property Management Inc prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, marital status, or any other characteristic protected by applicable laws.