[Hiring] Network Resident Housing Liaison @InnovAge

Role Description

The Network Resident Housing Liaison oversees compliance processes for InnovAge PACE/LIFE contracted facility providers. The Network Resident Housing Provider Liaison (RHPL) is responsible for compliance activities and processes from initial audit to issue resolution to minimize the risk to InnovAge PACE/LIFE participants in contracted facilities.

Essential Functions and Work Responsibilities

• Functional Category: Compliance, Risk Management, and Account Management – Contracted Resident Housing Facilities (Estimated Percent of time Spent – 70%)
• Assists with network expansion activities for InnovAge PACE/LIFE by participating in pre-vetting audits of new Resident housing provider contract requests.
• Proactively gathers information and monitors survey results for Resident housing providers to identify adverse results.
• Performs routine audits of contracted Resident care housing providers and prepares reports for Director-Network Resident Housing Oversight and center leadership.
• Proactively works with PACE/LIFE leadership and Interdisciplinary team to ensure effective partnership and identify new partnership needs with contracted Resident housing providers.
• Facilitates resolution of care, quality or collaboration issues in contracted Resident housing providers and ensures special case monitoring and action planning to increase quality, compliance and mitigate risk.
• Recommends and assists with the implementation of corrective action with center leadership to improve quality of care and to increase collaboration and contractual compliance in housing providers.
• Monitors the effectiveness of corrective action and coordinates follow up through ongoing account management of the Resident housing provider and acts as the InnovAge first point of contact.
• Functional Category: Compliance and Risk Management – PACE/LIFE (Estimated Percent of time Spent – 30%)
• Provides support to InnovAge PACE/LIFE Center leadership to ensure compliance with contractual Resident care housing agreement.
• Performs desk review of internal quality data and documentation, departments meeting minutes, and functions to ensure adherence to regulatory guidance.
• Prepares requested reports by collecting, analyzing, and summarizing relevant information obtained through Resident care housing facility investigations, and other compliance activities.
• Assists Director-Network Resident Housing Oversight with policy and procedure development.
• Provides the on-boarding and orientation of contracted Resident housing facilities in collaboration with the Center leadership and Network.
• Performs other related duties as assigned.

Travel Requirements

• Estimated Percent of Time Spent: 60%
• Travel between local InnovAge Centers
• Travel to targeted (network development) and contracted Resident Housing (Long-Term Care and Assisted Living) Facilities
• Travel out of state as needed

Qualifications

• Bachelor’s degree from an accredited college or university in an appropriate clinical discipline or public health. An R.N/LPN or Clinical degree/license preferred, or clinical equivalent.
• Requires valid state issued driver’s license, personal transportation, safe driving record and auto insurance as required by law.
• A minimum of 3 years’ experience with current and relevant knowledge of applicable state and federal regulations for Long-Term Care and Assisted Living facilities.
• Registered Nursing License - Preferred.
• Current knowledge of P.A.C.E. Regulations – Preferred.
• Knowledge of interviewing and investigation techniques and implementation of corrective action plans.
• Previous experience working in or closely with a Long-Term Care or Assisted Living Resident housing facility.
• Skilled at having difficult and direct conversations, identifying problems, rapport and relationship building, analyzing, and assessing situations.
• Communicates effectively both orally and in writing; able to act independently; interprets and explains complex rules and regulations.
• A minimum of one year working with the frail or elderly is required.
• Able to navigate and use standard office software including but not limited to proficiency with Microsoft Word, Excel, Outlook, Teams and SharePoint.

Benefits

• InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely.
• InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers.
• Our team members are our greatest asset and have a significant impact on the lives of our participants every day.
• InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace.
• Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.