[Hiring] Manager, Policy and Compliance, Certification @LegitScript

Role Description

The Manager, Policy and Compliance - Certification is responsible for overseeing Certification's compliance frameworks and proactively monitoring industry trends, laws, and regulations to keep the Certification business unit ahead of regulatory change. This role ensures the certification team stays current on regulatory developments and partners with cross-functional teams to effectively integrate policy expertise into Certification Operations.

A core part of this work involves:

• Translating complex policy and technical regulatory requirements into clear, plain language.
• Overseeing the Policy and Compliance team's escalation-based support for analysts' review work.
• Providing guidance and hands-on support when compliance-related escalations arise during application and monitoring reviews.
• Partnering closely with the legal and research team to ensure internal compliance frameworks remain current.
• Updating certification standards and terms and conditions as needed.
• Addressing escalations related to denials, suspensions, and certification operations.
• Leading critical calls with clients around complex compliance concerns.
• Coordinating with LegitScript’s legal team for sensitive conversations.
• Partnering closely with the Director of Certification Program Risk Strategy in guiding certification jurisdictional and scope expansions.

Qualifications

• In-depth knowledge of policy management, industry regulations, and compliance standards across relevant verticals.
• Strong experience in managing risk and compliance programs.
• Extensive subject matter expertise with the ability to develop and execute strategies that align with industry trends, business needs, and regulatory requirements.
• Demonstrated experience in building, coaching, and managing high-performing teams.
• Strong interpersonal and communication skills.
• Excellent time management and problem-solving skills.
• Proficient in MacOS, Google Workspace (Sheets, Docs, etc.), and Microsoft Excel.
• Skilled in professional writing, with experience developing and reviewing documentation.
• Well-developed ability to speak, read, comprehend, and write English.
• Open to candidates with a 4-year college degree or a comparable blend of education and experience.
• 2-4 years of experience managing people and/or policy & compliance related programs.

Requirements

• Utilizes knowledge to adapt operational strategies and guide the team in responding to shifts in the regulatory landscape.
• Report on key regulatory shifts and trends tailored to different levels of the organization.
• Identify and lead cross-functional initiatives that strengthen certification standards.
• Oversee and update compliance frameworks as needed.
• Join customer calls as needed to support compliance client-facing work.
• Support Sales with documentation needs/requests, scoping decisions, and client questions.
• Develop policy team members through coaching, feedback, and growth planning.
• Partner with the Certification Innovation Leader to identify ongoing opportunities to introduce AI and automation.
• Manage day-to-day operations of the Policy and Compliance team.
• Actively engage in behaviors that reflect LegitScript’s core values.

Benefits

• Competitive compensation.
• Flexible work options.
• A team that's genuinely invested in your success.