[Hiring] Lead, Compliance Quality Assurance @Moniepoint

Role Description

As the Lead, Compliance Quality Assurance, you are the tactical backbone of our quality assessment framework. You will spearhead the day-to-day operations of our QA Assessor team, transforming quality assurance into a catalyst for operational excellence.

• Ensure that Moniepoint’s critical divisions including KYC/Due Diligence, AML, LEA, Transaction Monitoring, and Fraud consistently meet SLAs and regulatory policy standards.
• Act as the final line of defense against compliance drift, dedicated to maintaining flawless execution, high-velocity accuracy, and total regulatory integrity across all operational touchpoints.

Responsibilities

• Supervise, train, and manage QA Assessors, ensuring consistent grading and execution through regular file calibration exercises.
• Lead the secondary review process across the 'Six Pillars' (AML/Transaction Monitoring, Regulatory Control/LEA, and Forensic Fraud), identifying vulnerabilities in accuracy, speed, and regulatory compliance.
• Maintain a centralized Compliance Defect Log and translate QA findings into actionable weekly feedback for operational Team Leads to drive continuous improvement.
• Perform deep-dive analyses on compliance misses to differentiate between system threshold errors and investigator oversight, recommending necessary process adjustments.
• Assist in coordinating internal and external audits by providing evidence of QA testing integrity and ensuring high-quality, audit-ready data.

Qualifications

• 2–4 years of progressive experience in Compliance QA, Financial Crime Investigation, or EDD/CDD within a FinTech, or commercial bank.
• At least 2 years of experience in a supervisory or team lead capacity.
• Bachelor’s degree in Law, Finance, Business Administration, or a related field.

Requirements

• Advanced proficiency in Compliance tools and data analysis using SQL and Excel.
• Comprehensive understanding of Nigerian regulatory frameworks (AML/CFT), instant payment fraud, card/POS fraud typologies, and legal protocols for handling Law Enforcement Agency (LEA) and CDD, EDD and Customer screening.
• Professional certification such as DCP, CAMS, CFE, or ICA International Diploma is an added advantage.

What success looks like in this role

• Maintenance of flawless execution, high-velocity accuracy, and total regulatory integrity across all operational touchpoints.
• Consistent meeting of SLAs and regulatory policy standards across KYC/Due Diligence, AML, LEA, Transaction Monitoring, and Fraud divisions.
• Prevention of compliance drift through rigorous standard enforcement and precision-based calibration.
• Transformation of quality assurance processes into a true catalyst for operational excellence.

Benefits

• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.