[Hiring] Global Transparency Operations Manager @Amgen

Role Description

Join Amgen’s Mission of Serving Patients. This role manages Amgen's Global Transparency Program operations. The individual will coordinate global transparency support activities, drive cross-functional collaboration, generate data analytics and reporting, and help advance program capabilities to ensure compliance with global transparency requirements and organizational objectives.

Key Responsibilities:

• Manage Global Transparency Operations:
  • Manage the day-to-day operations of the Global Transparency team in partnership with the third-party managed services team.
  • Coordinate annual updates to US-related documentation including; State Reporting Methodologies and US Open Payments Assumptions.
  • Coordinate updates to internal and external transparency training and resources; the Global Transparency Tools and Resources Portal, LMS Training, SOP, FAQs, third-party vendor resources and portals as required.
  • Maintain the Global Transparency Reporting Calendar and Mailbox, ensuring timely triage, coordination, escalation, and resolution of inquiries.
  • Track and report completion of employee and third-party vendor training requirements; maintain associated training documentation and vendor onboarding materials.
  • Support issue management and escalations related to transparency reporting investigations and inquiries, partnering with Local Transparency Teams and Responsible Amgen Employees (RAEs) and business partners to ensure timely resolution.
  • Serve as an initial point of contact for cross-functional transparency-related requests, including data requests, audit support, transparency language reviews, and operational inquiries.
  • Liaise with Amgen's third-party managed services provider and Technical teams to investigate and resolve source data issues impacting transparency reporting.
  • Coordinate activities supporting U.S. Open Payments reporting, including dispute management and investigation activities in partnership with internal stakeholders and managed service providers.
• Support Global Transparency Program Strategy:
  • Support continuous improvement and technological advancement within the Global Transparency program.
  • Support execution of the Global Transparency roadmap and strategic initiatives.
  • Identify and escalate operational risks, compliance concerns, and process gaps to the Global Transparency Lead.
  • Surface recommendations to enhance automation, reporting capabilities, data governance, controls, and operational efficiency.
  • Operational change management, including communications and training activities associated with program enhancements and regulatory changes.
  • Develop and deliver reporting, metrics, and analytical insights to support program oversight, risk identification, and informed decision-making.
  • Analyze transparency reporting data to identify critical outliers, emerging trends, and potential compliance risks, providing recommendations to the Global Transparency Lead for action.

Qualifications

• Doctorate degree
• OR Master’s degree and 2 years of relevant experience
• OR Bachelor’s degree and 4 years of relevant experience
• OR Associate’s degree and 8 years of relevant experience
• OR High school diploma / GED and 10 years of relevant experience

Requirements

• Strong understanding of global healthcare transparency requirements and reporting processes.
• Ability to operate effectively in a highly matrixed global environment.
• Demonstrated project management, stakeholder management, and organizational skills.
• Strong analytical mindset with experience interpreting complex datasets and identifying actionable insights.
• Continuous improvement mindset with a focus on operational excellence and scalable program solutions.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.