[Hiring] Compliance Business Partner @Wonolo

Role Description

As a Compliance Business Partner, you will support our Trust & Safety team on serious worker escalations and help manage the workers' compensation program for the Worker community. This is a fully remote U.S. role reporting to the Manager of Trust & Safety, within the Legal and Compliance organization. You will work closely with Trust & Safety, Compliance, and customer-facing teams.

This is a fit for an early-career HR or employee relations professional who wants to learn to handle sensitive worker cases and manage workers' compensation programs.

What you'll do:

• Handling escalated worker incidents
• Act as a point of contact for escalated worker concerns, triaging for severity, urgency and legal exposure
• Support investigations into harassment, discrimination, retaliation and other serious concerns, documenting findings for manager review
• Work with Trust & Safety to de-escalate and resolve cases, and escalate matters needing counsel to Legal
• Track incident patterns, support the T&S manager in identifying trends, and provide process recommendations
• Support workers' compensation strategy, process and claims
• Review loss runs and claim trends and share recommendations to reduce frequency and cost
• Handle working with our workers compensation partners and assigning new worker compensation codes
• Assist with day-to-day claims where needed: intake, carrier and adjuster coordination, tracking and follow-up
• Document the claims workflow and suggest improvements
• Issue certificates of insurance (COIs) as needed
• Support compliance and process improvement
• Learn customer program operations and flag co-employment risk to Legal and leadership
• Assist in HR and compliance audits as needed

Qualifications

• 1–3 years of HR experience, ideally in employee relations, HR operations or compliance
• Exposure to documenting or investigating harassment, discrimination or retaliation complaints, or a strong interest in learning how
• Foundational knowledge of employment law, and judgment about when to ask Legal or your manager for help
• Familiarity with workers' compensation, or a strong ability to learn it quickly
• Clear writing, including procedures or playbooks, and strong collaboration skills
• A self-starter who improves processes, thrives in a fast-paced setting, and is committed to the worker experience
• You care about the worker experience, stay calm in sensitive situations, and want to build a career in employee relations and compliance

Requirements

• HR certification (PHR, SHRM-CP) or workplace investigator training (nice to have)
• Staffing, gig or other contingent-workforce experience (nice to have)
• Familiarity with co-employment, insurance or risk management (nice to have)

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• We pay 100% of the medical/dental/vision insurance premiums for you
• Generous parental leave plan
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in the U.S. or Canada (no more commutes!)
• Team outings, happy hours, company off-sites, and more!