[Hiring] Customer Compliance Officer @GCG Official

Role Description

The Customer Compliance Officer is responsible for ensuring compliance with airline-specific standards, requirements, and contractual obligations across the organization. This role provides independent oversight of customer-related compliance risks, ensuring that operational practices align with airline manuals, audit expectations, and service agreements. It acts as the control authority for customer-driven compliance, validating execution and escalating deviations that may impact customer trust, audit performance, or contractual commitments.

• Customer Audit Readiness & Validation
  • Lead customer audit readiness strategy across assigned stations.
  • Conduct pre-audits and validation assessments focused on airline-specific requirements.
  • Ensure stations are prepared to meet customer audit expectations (e.g., UAL, BA standards).
  • Validate audit responses and ensure consistency in representation.
  • Monitor audit outcomes and escalate customer-related compliance risks.
• Customer CAPA Governance
  • Govern corrective and preventive actions (CAPAs) derived from customer audits and requirements.
  • Ensure actions are clearly defined, assigned, and time-bound.
  • Validate that corrective actions effectively address root causes linked to customer standards.
  • Escalate recurring or ineffective CAPAs impacting customer compliance performance.
• Field Compliance Validation
  • Perform on-site assessments to validate the application of airline requirements in operations.
  • Identify gaps in how customer standards are interpreted and executed.
  • Provide clear guidance to stations on correct application of customer requirements.
  • Ensure alignment between defined standards and operational practices.
• Customer Compliance Monitoring & Risk Identification
  • Monitor compliance-related customer KPIs, audit results, and performance indicators.
  • Identify trends and recurring gaps impacting customer compliance risk.
  • Ensure alignment between customer feedback and compliance findings.
  • Highlight risks related to contractual obligations and service expectations.
• Compliance Reporting & Risk Visibility
  • Provide structured updates to Excellence Assurance and operational leadership.
  • Highlight customer-specific compliance risks, recurring issues, and performance trends.
  • Ensure visibility of risks that may impact customer satisfaction or contractual performance.
• Stakeholder Alignment
  • Ensure accurate interpretation of airline compliance requirements across internal teams.
  • Align with KAM, FSQA, Safety, and Operations to ensure consistent understanding of customer standards.
  • Provide technical input to support internal decision-making related to customer compliance expectations.
  • Support KAM by ensuring that compliance-related topics are technically validated before communication to the customer.

Qualifications

• Bachelor’s degree in engineering, Industrial Engineering, Operations, or related field.
• Strong knowledge of airline catering operations, HACCP, ISO 22000, and aviation food safety regulations.
• Certification in HACCP, ISO 22000, or Food Safety Management Systems (FSMS) is preferred.
• Strong communication skills with the ability to work with vendors, regulators, and internal teams.
• Detail-oriented with strong problem-solving and analytical skills.
• Strong understanding of aviation industry compliance frameworks and airport security requirements.
• Capability to prioritize and multi-task.
• High accuracy and strong attention to detail.
• Ability to build relationships at all levels of the organization and to work in a highly matrixed organization.
• Proficiency in Microsoft Office and general business software.
• Clear and effective communication skills in English and Spanish.

Requirements

• At least 5 years of progressive experience working with major international airlines or similar large-scale aviation operations is required.
• Experience conducting audits, investigations, and inspections in food safety and compliance.
• Experience dealing with catering service providers that supply major airlines, compliance with aviation regulations, and maintaining high standards in food safety and quality.

Work Environment

• Combination of corporate office-based work and regular engagement in operational environments.
• Frequent interaction with executive leadership, corporate functions, and station management.

Travel Requirements

• Up to 75% domestic and international travel, depending on deployment needs, project priorities, and organizational requirements.

Benefits

• Embark on a journey with us, where every day brings new opportunities for growth and success.
• If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story.
• Your career adventure starts here!