[Hiring] Compliance Analyst @PayMitto

Role Description

We're hiring a cross-trained Operations Analyst to join our Fraud, Compliance, and Client Support team. This isn't a single-lane specialist role. You'll be trained across three front-line functions and deployed wherever the queue needs you most on a given day, including:

• Fraud Analysis: Detect and investigate alerts, including AFT/ATO patterns and loss prevention.
• Compliance Analysis: Screen and decision sanctions list (SLS) and BSA/AML transaction monitoring (TM) alerts, support UARs, and handle RFIs.
• Client & Partner Support: Resolve Tier 1 client and partner tickets in Zendesk, including cancellations, disputes, and escalations.

This is a REMOTE position. All work will be done from home with a laptop provided by PayMitto. Though this is a remote position, only candidates in the National Capital Region will be considered due to occasional in-person team meetings.

What You'll Do:

• Triage and investigate fraud alerts (AFT, ATO, and related loss prevention patterns), taking action to limit exposure.
• Decision sanctions screening (SLS) and BSA/AML transaction monitoring (TM) alerts within our fraud and compliance platform.
• Document investigations, including fraud cases, SLS hits, and TM alerts, keeping records audit ready for UAR or law enforcement reporting.
• Handle Tier 1 client and partner support across email and Zendesk.
• Support Requests for Information (RFIs) and coordinate across fraud, compliance, and operations teams.
• Identify gaps and tuning opportunities in fraud, screening, and monitoring tools.
• Help build and maintain AI agents that support fraud, compliance, and support workflows.
• Flex across fraud, compliance, and support work as volumes shift.

Qualifications

• Professional working proficiency in English, written and spoken. All communications will be in English.
• 2+ years of experience in financial crimes, fraud, BSA/AML, sanctions, or payments/support operations.
• Working knowledge of fraud typologies (AFT, ATO), OFAC sanctions screening, and BSA/AML requirements.
• Comfort using AI tools like Claude and understanding how AI agents can support operational workflows.
• Strong decision making, pattern recognition, and documentation skills.
• Solid customer service instincts and clear communication.
• Proficiency with Microsoft Office and modern web-based tools (Zendesk experience a plus).

Bonus Points For

• Cross-border or remittance industry experience.
• Hands-on experience with Sardine, Alacer/Velocity, or similar fraud/AML case management platforms.
• Experience building or configuring AI agents or automations.
• Visa/Mastercard regulation knowledge, or prepaid, debit, or credit card experience.
• Experience supporting UAR preparation.

Company Description

PayMitto, LLC is a B2B2C cross-border payments company headquartered in Atlanta, GA. We are on a mission to make money movement faster, safer, and more accessible — whether across town or around the world.