[Hiring] Senior Manager, Business Communications @Zillow

Role Description

The Business Communications team is the layer that connects each line of business to the rest of the Corporate Affairs team. As Sr. Manager, Business Communications for Zillow’s agent and broker businesses, you’ll be the single comms point of contact for GMs and product leaders. You’re accountable for the whole picture, rather than handing them off to several channel teams.

• Own the overall narrative and strategy, set priorities, and decide the order when demands compete.
• Run point as strategic PM across media relations, owned content, and events.
• Ensure the business hears from one comms partner and that messages stay aligned across channels and teams.
• Stay close to the product roadmap and business context to anticipate upcoming needs.
• Work across the organization to find and act on new opportunities.
• Bring agent and broker priorities to the owned content team.
• Develop issue-specific messaging for agent- and broker-facing frontline teams.
• Identify executive visibility opportunities tied to agent and broker priorities.
• Serve as the senior comms contact for agent and broker business leaders.
• Represent your businesses clearly and persuasively to Corporate Affairs leadership.
• Build trusted relationships with product, marketing, legal, and other partner teams.
• Track and report on key metrics across projects.

Qualifications

• 10+ years of communications experience, including comms for a technical, customer-facing business.
• Developed and owned a communications strategy yourself.
• Ability to create clarity from ambiguity and sequence competing priorities.
• Excellent written and verbal communication skills.
• Strong instincts for message development and risk identification.
• Ability to identify executive visibility opportunities.
• Results-driven through teams that don’t report to you.
• Strong project management discipline.
• Familiarity with AI tools and their appropriate use.
• Curiosity about how the business works, including the agent and broker ecosystems.

Requirements

• Strong project management skills.
• Ability to manage multiple workstreams across two businesses.
• Experience in guiding channel teams toward effective tactics.
• Ability to anticipate issues and stakeholder questions.
• Capacity to handle conflict and negotiation constructively.

Benefits

• Competitive base salary.
• Eligible for equity awards based on experience, performance, and location.