[Hiring] Prior Authorization Communications Consultant 3 @State of Washington

Role Description

This project communications consultant will build a communications strategy from the ground-up for the Federal and State Interoperability and Prior Authorization Project (FSIPAP), in addition to supporting other clinical health care programs. You will use plain talk principles to share information with stakeholders, including providers, clients, the legislature, and other government officials.

• Create and maintain FSIPAP strategic communications plan, including mapping audiences, drafting key messages, and creating tactical plans.
• Plan, organize, and schedule mass email bulletins to inform project stakeholders of important updates.
• Use plain talk principles to translate highly complex, technical language into user-friendly communications.
• Support prior authorization-related change management needs, including developing and distributing internal messaging to HCA teams.
• Coordinate external communications to managed care organizations, providers, and health care associations.
• Coordinate the creation and distribution of prior authorization-related internal and external materials.
• Coordinate and submit content updates for webpages.
• Support the development and editing of clinical and provider communications materials.
• Plan, organize, and schedule email bulletins to inform Apple Health billers, providers, and other stakeholders of program updates.

Qualifications

• Familiarity with health IT infrastructure and terminology.
• Experience with change management projects and principles.
• Experience creating strategic stakeholder communication plans.

Requirements

• Demonstrated ability to clearly communicate complex technical information verbally and in writing to a non-technical audience, including the application of plain language principles to legally precise documents.
• Ability to work independently and in groups.
• Excellent writing and proof-reading skills.
• Demonstrated ability to plan strategically, identify communications needs, and develop goals and comprehensive work plans for achieving those goals.
• Knowledge of state health care programs, commercial health care insurance and current health care issues.
• Demonstrated skills working with government agencies, health care providers, health care insurers and/or public/private health care stakeholders/customers.
• Understanding of health equity principles and how to apply them to communications strategies.
• Demonstrated ability to use social media tools to communicate with multiple audiences.
• Demonstrated skills in public relations.

Preferred Qualifications

• Knowledge of health IT, software development, or similar technical fields to be able to navigate the needs of technical programs and software terminology.
• Prosci change management certification.
• General knowledge of health care systems.
• Knowledge of plain language writing techniques and understanding of how to effectively implement them within a state agency.
• Experience participating in change management projects as part of a communications team.
• Expertise preparing and coordinating internal communications.
• Expertise creating stakeholder management plans.
• Bachelor’s degree in English, communications, journalism, humanities, public relations, or related field and three years of writing/editing experience; or equivalent education/experience.
• Seven years of work experience or training in communications, journalism or related public relations/community information positions that included writing, editing, and planning.

Benefits

• Remote work and flexible schedules.
• Medical, dental, vision, and basic life insurance.
• Paid vacation, sick leave, and 12 paid holidays.
• Paid Family and Medical Leave (PFML).
• Retirement options to plan for the future.
• Training and professional development opportunities.
• Employee wellness programs.

Application Directions

To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:

• Cover letter: describing your qualifications for this specific position.
• Resume: that details your applicable experience and education.
• Three (3) professional references: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor.