[Hiring] Media Monitoring Specialist @Muck Rack

Role Description

We're looking for a collaborative, detail-oriented Media Monitoring Specialist to join our Editorial Delivery team. As a Media Monitoring Specialist, you'll help ensure clients receive accurate, timely, and high-quality media monitoring content by validating coverage, producing editorial summaries, and supporting media insight workflows. You'll collaborate closely with Customer Support, Sales, Editorial, and other cross-functional teams to deliver exceptional client outcomes.

• Validate print, digital, and broadcast media content according to client briefs and editorial guidelines
• Deliver high-quality media monitoring content accurately and on time
• Write concise article- and story-level summaries and digests in English from English or other European languages using internal editorial tools
• Build and maintain search queries and keyword strategies that align with client requirements while improving production efficiency
• Partner with Customer Support, Sales, and other internal teams to set up and maintain client projects and workflows
• Monitor service quality and proactively escalate risks or issues that could impact client delivery
• Meet individual and team quality standards and performance goals
• Produce reports, dashboards, and presentation materials using established templates while identifying opportunities to automate repetitive processes
• Extract, analyze, and manipulate data using Excel and Power BI to produce reliable insights
• Deliver client-facing media analysis with clear, compelling narratives and actionable recommendations
• Contribute to analytical projects by developing expertise in media datasets and research methodologies
• Maintain accurate client documentation and project information across internal collaboration tools
• Stay current with industry trends in media monitoring, analytics, and data visualization, sharing knowledge with the broader team

Qualifications

• Experience working with media content, including content validation, editorial summaries, or media monitoring
• Strong analytical and problem-solving skills
• Excellent attention to detail with the ability to review and validate work for accuracy
• Strong written and verbal communication skills
• Fluency in written and spoken English plus at least one additional European language
• Ability to manage multiple priorities while consistently meeting deadlines
• Experience using Microsoft Office, particularly Excel and PowerPoint
• Strong analytical and numerical skills
• Experience working with Google Search and online research tools
• Ability to work collaboratively across multiple teams

Requirements

• Experience building search strings, Boolean queries, or media monitoring searches
• Experience creating reports, dashboards, or client presentations
• Advanced Excel skills, including macros or automation
• Experience using Power BI or similar business intelligence tools
• Experience working with media analytics, editorial workflows, or customer reporting
• Interest in media intelligence, journalism, communications, or data storytelling

Benefits

• Remote Work, Forever: Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)
• Transparent & Fair Compensation: Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development
• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide