[Hiring] Live-Stream Lead Social Media Community Moderator @Social Factor

Role Description

Social Factor is getting into the game! We are looking for US-based, remote, temporary Lead Social Media Community Moderators available to work on Sunday, during the afternoon & evening shifts, from August through January, a minimum of 12 Sundays is required.

The Lead Community Moderator role will work to develop strong, growing, digital communities for active live stream events. This is a great gig for experience, leadership minded moderators who would love some extra work, have Sunday availability, love sports, and want to be involved with a winning client.

We are hiring from the following states:

• Arkansas
• Arizona
• Florida
• Georgia
• Indiana
• Maryland
• Michigan
• Mississippi
• North Carolina
• New Jersey
• Ohio
• Oklahoma
• Oregon
• South Carolina
• Tennessee
• Texas
• Virginia

Qualifications

• Previous social media community moderation experience and management of teams required
• Consistent, daily support for moderators on shift
• The first line of defense for missed shifts/chat greeting “clock-ins”
• Gatekeepers of potential client escalations to Social Care Manager
• Owners of daily client workflow
• Exceptional organizational and multitasking abilities
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skills
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc.
• Proficiency in Microsoft Office Suite and Google Workspace
• Ability to analyze social media metrics
• Project management tools, such as Asana, Basecamp or Trello experience is a plus
• Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required
• Youtube LCR, Discord, & Twitch moderation is a plus
• Sunday afternoon/evening shift availability (11:30am-7pmCT)
• Minimum of Windows 10 and macOS 12.X (Windows Hello or Apple TouchID)
• Internet speed requirement of a minimum of 150 mbps

Company Description

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities to work with Fortune 100 and Fortune 500 companies.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.